June 12th, 2014 admin
Since yesterday we are experiencing issues with the aberdeen hard drive as well as exim services. Our admins are still working on full resolution together with the datacenter technicians. We apologize for the downtime caused especially to the email services.
We have about 400 clients websites hosted on this server which are affected. We expect resolution tonight or otherwise will just migrate all accounts to a new server.
Affected clients may open a ticket with our billing department to claim a one month downtime credit to their account.
November 11th, 2013 admin
In order to improve the hosting experience of our customers, all hosting accounts on the server aberdeen.sinohosting.net have been migrated to a new machine. The new server is a huge upgrade of the existing server which was getting slow recently. It boosts 1TB of data storage space, 16GB RAM, a dual E3 CPU and a better backup system. Clients on this server should notice an improvement in the loading speed of their websites immediately.
There is no change to the hostname (aberdeen.sinohosting.net) nor nameservers (ns13/ns14) so most clients should not face any downtime and should be loading on the new server by now. Clients not using our nameservers will need to point their records to the new IP. Such clients are required to open a support ticket with us to obtain the IP information.
The old server will remain up until we manually verify that all sites are loading correctly from the new server.
August 11th, 2013 admin
Over the last week we have experienced a hardware failure at one of our VPS nodes (“node 3″) which also hosted the clients on server cobra.premiumdns.info ; despite our best efforts and the use of a third party data recovery firm we have been unable to get back the server disks working again.
In order to get clients back online, we will be setting up new hosting accounts and virtual private servers based on the existing packages. VPS clients will keep their previous IP, while shared hosting clients will be set up on a new server with a different IP and different nameservers. Shared hosting clients who do not have their domains registered with us will need to update their domain nameservers with their current registrar.
We apologize for this issue and the data loss. Each affected customer will receive one month credit to his/her billing account with us.
Again, there is no hardrive that is 100% guaranteed against failure, we remind all clients to ensure keeping their own backups so that they are back online quickly in events like this.
May 4th, 2013 admin
Since yesterday evening the 210.56.51 IP range at our Hong Kong datacenter has become unavailable due to issues at the upstream provider. All servers and VPS in that IP range have been allocated a new IP range. We are in the process of updating the servers and clients affected and expect all clients to be back online by noon today.
We apologize for the inconvenience due to not having received any type of notice from our datacenter beforehand.
March 18th, 2013 admin
SinoHosting is happy to announce the addition of a new location to its international web hosting services. Indeed, starting immediately, we are offering Korea-based web hosting services. The infrastructure (Linux/cPanel) and service plans are the same as our international hosting plans in Hong Kong, Singapore, the US and Europe.
Hosting in Korea is suitable for site owners who are targeting users in Beijing, Tianjin, and the North East of China: Liaoning, Heilongjiang, Jilin, even down to Shandong). Ping time from Korea is faster than Hong Kong for computers accessing from these regions.
SinoHosting servers are colocated in a first tier datacenter in Seoul, South Korea. Our Korean hosting services are currently limited to shared hosting, as such we are unable to provide VPS or dedicated servers in Korea.
As always, SinoHosting is a pioneer in being the first international host in China to offer web hosting services on Korean servers.
To sign up for this service, please go to our international hosting page.
March 14th, 2013 admin
We have been notified of a large scale migration at the Unicom DC we currently use for our shanghai.sinohosting.net server. Due to the potential risk of data failure on top of the expected downtime, we have decided to ensure the availability of our clients sites to move all websites on that server to a new server at another Unicom datacenter in Shanghai.
We apologize for the short notice as the decision had been taken by Unicom withoutnotifying us. The migration is in process and should be completed by tomorrow. Most clients who have their domains with us or use our nameservers will not need to do anything. Clients who manage their domains and use third party DNS however will need to update manually their records to point to the new IP address. We will be opening a support ticket to those clients with instructions about IP change, once their account is migrated to the new server.
If you experience any issue after the server change either with your website or your emails, please submit a support ticket with our technical support team at firstname.lastname@example.org for immediate assistance.
November 14th, 2012 admin
We are happy to announce a major upgrade to our Linux shared hosting package, in China as well as in Hong Kong/overseas. Most packages see an increase of over 100% in terms of resources while the prices stay essentially the same. There is a slight increase in our China hosting packages, although resources are now aligned with our international hosting packages.
Existing clients will benefit of the upgraded packages but will continue to renew at their older prices. All new orders however will be charged at the new prices.
The most important changes:
1) Disk space and bandwidth limits are increased
2) Prices stay the same for basic and business plans, the corporate plan increases to RMB2,500/year
3) There is an increase on all China-hosted plans respectively to 750, 1,500 and 3,000/year
4) Now China-hosted plans have the same disk space and bandwidth limits as the HK/international hosting plans (prices are higher though).
5) Now there is no option to purchase add-on domains. The corporate plan comes can support 10 domains, other plans support 1 domain only. If a client has a different domain he will need to purchase a second hosting package (or upgrade to the corporate plan).
We are also happy to introduce new international hosting locations, which are Miami in the USA and Netherlands in Europe.
Should you have any questions, please contact our sales department at sales @ sinohosting.net
November 12th, 2012 admin
We are happy to announce a general upgrade on our email hosting packages. All packages see a huge increase in disk space (up to 500GB for the enterprise platinum package), while the prices stay the same!
Please check http://www.sinohosting.net/email-hosting.php for details on our current email hosting offering.
September 27th, 2012 admin
SinoHosting can now register .cn domain names for its global clients. As long as you have a company legally registered, and can provide a scan copy of the company’s business license, you can register your .cn domain name.
The registration fee is still the same at RMB180.
August 28th, 2012 admin
Companies incorporated in Hong Kong can now register .cn domain names through SinoHosting. You will need to provide only a copy of a valid BR of the Hong Kong entity. Registration takes 7 days and the domain can be hosted in Hong Kong or overseas, but not in mainland China due to the ICP licensing requirements.
The cost of the registration is RMB180.