Following a notice from the CNNIC, domestic registrars are currently investigating .cn domain names in order to make sure owners have provided the required documentation. In January this year we have sent mails to all our clients to request them to provide both their passport copy and copy of business license (when applicable) in order to comply with the CNNIC requirements. If you have registered a .cn domain name with us and your site has stopped resolving then it means you haven’t sent us the documents or these documents have not been accepted as valid by the registrar. Such domains show “ClientHold” as status when doing a whois search instead of the normal value (“OK”).
In case you are concerned by the situation above, please send immediately to our support email:
-The passport copy of your registrant (the registrant would be the client who purchased the domain name from us, which you can also verify by doing a whois search)
-A scan copy of your business license or certificate of incorporation (if domain was registered for a company).
As soon as we receive these documents we will transfer them to the appropriate registrar for the domain name to be reactivated.
For any questions on the above issue, you can email to our support department or open a support ticket using your client details.