March 31st, 2012 admin
Due to the additional work required in the registration process for .cn domain names, starting from April 1st, 2012, .cn domain names registration prices are increased from the current RMB125/year to RMB180/year. This applies to .cn, .com.cn, .net.cn, .org.cn and all other .cn related domains. The same price is valid for domain transfers and domain renewals.
March 12th, 2012 admin
Since yesterday late night we are experiencing recurring DDoS attacks on the server taipo. Due to the scale of the attack there is little the datacenter can do to mitigate other than temporarily null routing the IP. This will affect uptime of all sites hosted on it.
We apologize for the inconvenience but in a shared hosting environment there is little we can do as we do not know the client site that is causing the DDoS. We are exploring alternatives including changing the server IP addresses to see if this can solve the issue.
Clients who have their own backups and want to be migrated to a different server can submit a ticket at firstname.lastname@example.org so that we activate a new account for them.
March 2nd, 2012 admin
Due to growing demand in the local markets in Guangdong province and Beijing (plus northern China), we are now offering shared hosting services on servers in Beijing and Guangdong respectively. In Beijing we are using a dual line datacenter with access to both China Unicom and China Telecom. In Guangdong we will be using a cloud server built on datacenters in Shenzhen, Zhongshan and Dongguan.
Prices are the same as our standard shared hosting plans (which up to now were offered in Shanghai and Jiangsu), and we will also use our standard cPanel setup.
Existing clients who are hosted in Shanghai or Jiangsu who would like to move there must note however that they would need to cancel their existing ICP license an apply for a new one through the new datacenter. If this service is needed we will give a 50% discount on our normal ICP license application charges (so that would be RMB400). If your site is running fine in Shanghai or Jiangsu or if you are targeting the China-wide area there is no need actually to move your site.
There is no change to our VPS and dedicated services however which will still be offered out of Jiangsu and Shanghai only.
March 1st, 2012 admin
In recent days, we have noted a number of customers reporting third party codes uploaded to their sites. In most cases, a single line or a short paragraph were added to their index page, either linking to a third party site or directly trying to install a trojan on the page visitor’s computer when no antivirus was present. In affected clients websites we have not seen changes to the databases or other files. It appears to be done by an automated software that has obtained FTP access to those accounts.
We have audited our servers and did not find any malware, however we are not taking any risks and would like to remind to all shared hosting customers standard procedures to keep their accounts secured:
1) Please make sure to update your cPanel password regularly and make sure this password is kept securely, and is not the same as your email or other online accounts.
2) Make sure to update your PHP scripts to the latest versions (especially open source scripts such as wordpress, joomla etc.)
3) Make sure that all computers accessing your account through FTP or cPanel are spyware and malware-free, and have up-to-date antivirus and anti-malware software. Computers from which your account is accessed should not be used to visit sites potentially dangerous such as torrent sites, adult sites etc., or run related softwares.
If you have forgotten your password, please submit a ticket at email@example.com from your registered email account to have your password reset
On our end we are implementing a new security rule to force cPanel password changes every six months, however clients can are recommended to update their passwords even more often. We apologize for the additional trouble however this should go a long way in ensuring passwords of the accounts are not gained by unauthorized third-parties.
Should you notice any unusual activity at your account or changes to your home page please make sure to contact our support team at firstname.lastname@example.org for assistance.