August 6th, 2014 admin
Due to recent abuses of our refund policy (including spammers and bandwidth abusers taking advantage of our existing policy to cause havoc on our servers), we have decided to reduce our refund policy period from 15 days to 10 days. Furthermore, undocumented refunds (without any valid reason) will be charged a 15% cancellation fee.
Our updated refund policy is available at the same address, www.sinohosting.net/refund-policy.php
SinoHosting is one of the very few firms in China to offer a refund policy. We believe 10 days should be sufficient to test the reliability of our servers and its suitability for a customer specific needs.
June 12th, 2014 admin
Since yesterday we are experiencing issues with the aberdeen hard drive as well as exim services. Our admins are still working on full resolution together with the datacenter technicians. We apologize for the downtime caused especially to the email services.
We have about 400 clients websites hosted on this server which are affected. We expect resolution tonight or otherwise will just migrate all accounts to a new server.
Affected clients may open a ticket with our billing department to claim a one month downtime credit to their account.
August 11th, 2013 admin
Over the last week we have experienced a hardware failure at one of our VPS nodes (“node 3”) which also hosted the clients on server cobra.premiumdns.info ; despite our best efforts and the use of a third party data recovery firm we have been unable to get back the server disks working again.
In order to get clients back online, we will be setting up new hosting accounts and virtual private servers based on the existing packages. VPS clients will keep their previous IP, while shared hosting clients will be set up on a new server with a different IP and different nameservers. Shared hosting clients who do not have their domains registered with us will need to update their domain nameservers with their current registrar.
We apologize for this issue and the data loss. Each affected customer will receive one month credit to his/her billing account with us.
Again, there is no hardrive that is 100% guaranteed against failure, we remind all clients to ensure keeping their own backups so that they are back online quickly in events like this.
May 4th, 2013 admin
Since yesterday evening the 210.56.51 IP range at our Hong Kong datacenter has become unavailable due to issues at the upstream provider. All servers and VPS in that IP range have been allocated a new IP range. We are in the process of updating the servers and clients affected and expect all clients to be back online by noon today.
We apologize for the inconvenience due to not having received any type of notice from our datacenter beforehand.
November 14th, 2012 admin
We are happy to announce a major upgrade to our Linux shared hosting package, in China as well as in Hong Kong/overseas. Most packages see an increase of over 100% in terms of resources while the prices stay essentially the same. There is a slight increase in our China hosting packages, although resources are now aligned with our international hosting packages.
Existing clients will benefit of the upgraded packages but will continue to renew at their older prices. All new orders however will be charged at the new prices.
The most important changes:
1) Disk space and bandwidth limits are increased
2) Prices stay the same for basic and business plans, the corporate plan increases to RMB2,500/year
3) There is an increase on all China-hosted plans respectively to 750, 1,500 and 3,000/year
4) Now China-hosted plans have the same disk space and bandwidth limits as the HK/international hosting plans (prices are higher though).
5) Now there is no option to purchase add-on domains. The corporate plan comes can support 10 domains, other plans support 1 domain only. If a client has a different domain he will need to purchase a second hosting package (or upgrade to the corporate plan).
We are also happy to introduce new international hosting locations, which are Miami in the USA and Netherlands in Europe.
Should you have any questions, please contact our sales department at sales @ sinohosting.net
April 23rd, 2012 admin
We have been informed this morning by our Hong Kong DC of an emergency network upgrade which will take place between 9 and 11:00PM. During that period, there will be network instability including short terms downtime. We apologize for the short notice as we were informed this morning. Multiple shared hosting servers will be affected.
We are following up with the datacenter to get the network back online as soon as possible.
April 7th, 2012 admin
Due to networking issues at the upstream provider, the IP address 18.104.22.168 was unavailable since April 6th, 2012, taking offline all sites hosted on this IP. We have immediately taken the necessary measures to obtain a new IP and have clients sites migrated on that IP in our system.
For clients who are using our nameservers ns19.sinohosting.net / ns20.sinohosting.net their sites should be back online now as they would be automatically updated by the system. For clients using external nameservers however they will need to update manually their records to the new IP. Please open a support ticket to obtain the new IP information.
We apologize for any inconvenience caused.
March 12th, 2012 admin
Since yesterday late night we are experiencing recurring DDoS attacks on the server taipo. Due to the scale of the attack there is little the datacenter can do to mitigate other than temporarily null routing the IP. This will affect uptime of all sites hosted on it.
We apologize for the inconvenience but in a shared hosting environment there is little we can do as we do not know the client site that is causing the DDoS. We are exploring alternatives including changing the server IP addresses to see if this can solve the issue.
Clients who have their own backups and want to be migrated to a different server can submit a ticket at email@example.com so that we activate a new account for them.
March 2nd, 2012 admin
Due to growing demand in the local markets in Guangdong province and Beijing (plus northern China), we are now offering shared hosting services on servers in Beijing and Guangdong respectively. In Beijing we are using a dual line datacenter with access to both China Unicom and China Telecom. In Guangdong we will be using a cloud server built on datacenters in Shenzhen, Zhongshan and Dongguan.
Prices are the same as our standard shared hosting plans (which up to now were offered in Shanghai and Jiangsu), and we will also use our standard cPanel setup.
Existing clients who are hosted in Shanghai or Jiangsu who would like to move there must note however that they would need to cancel their existing ICP license an apply for a new one through the new datacenter. If this service is needed we will give a 50% discount on our normal ICP license application charges (so that would be RMB400). If your site is running fine in Shanghai or Jiangsu or if you are targeting the China-wide area there is no need actually to move your site.
There is no change to our VPS and dedicated services however which will still be offered out of Jiangsu and Shanghai only.
February 20th, 2012 admin
As part of the upgrade of our infrastructure, and due to ongoing IP blacklisting issues at hknwt IP addresses, all accounts on that server have been migrated to the new server stanley.sinohosting.net, which is also located in Hong Kong; clients using our nameservers ns11.sinohosting.net / ns12.sinohosting.net do not need to do any change, their site should be automatically running from the new server by now. For clients using external domain nameservers, they will need to update manually their site to point to the new IP address: 22.214.171.124.
For FTP access the IP address changes to 126.96.36.199. To access your control panel you can continue to use www.yourdomain.com/cpanel , all existing usernames and passwords should remain the same.
The old server hknwt.sinohosting.net will stay up for a week the time we ensure all sites are running properly from the new location. Should you have any issue with your site after the migration, please make sure to contact our support department for assistance.
The Management Team