January 30th, 2010 admin
CPanel, which runs on all our Linux servers, and is used by 97% of our clients, have a built in backup utility which allows users to do a full backup of their sites within a few minutes and save it to their computers. We recommend clients to do backups regularly to be able to restore their sites in case of emergencies. Although most of our servers have a weekly backup system or have a RAID configuration, the reality is backups can fail. By following this quick guide you will be able to backup your site when you want.
The backup process as below:
1-Log into your control panel, with your username and password. Access url would probably be www.yourdomainname.com/cpanel
2-Under the “Files” category, click on “Backups”
3-Choose the first option, Full Backup (“Download or Generate a Full Website Backup)
4-Choose “Home Directory” as Backup Destination. You can also input an email address to be notified when the backup is completed.
5-You finally click on “Generate a Backup”. CPanel will start preparing a full backup of your site.
Once the backup is completed, you can come back to click on the download link. Choose a location on your hard drive and click OK. Depending of the size of your site and your internet speed, it can take some time for the download to complete.
In case of server emergency, you will simply need to provide this backup to our admins and the backup will be restored to the new server within half an hour on average. This would include all the site contents, e-mails etc.
Another way to do the backup would be to download directly the home directory files (second option on point 3 of the above guide) and the databases if any. In this case the site can only be restored manually and not by our admins automatically.
How often should you do a backup? This would depends of whether your site is dynamic or static. The more often your site contents are updated the shorter the period between backups. We recommend at least one backup per month for static sites and one per week for dynamic sites.
Finally, a full backup can be useful when you prepare to do some advanced changes to your site, or have a third party work on it. In case anything goes awry, you will can always have your site restored to its initial form by providing us with the full backup.
December 23rd, 2009 admin
We have been informed by our datacenter that, in compliance with the notices received from the Chinese ministry of information technology, they will be activating a software that would automatically shut down websites hosted at their servers without an ICP license.
Although most of our clients on China plans have obtained the license, there are a few ones that did not apply yet or whose application is still pending. Please open a ticket or email to email@example.com to check on your ICP application status, and in case you are unable to apply for the license (if you are based overseas without a Chinese presence for instance), make sure to contact us to migrate your account to our Hong Kong server (no ICP required for Hong Kong servers).
December 6th, 2009 admin
We have been informed by the various datacenters we use in mainland China that the ministry of information will be more strict in enforcing the existing requirements for China-hosted sites to apply for and obtain an ICP license. Over the last two weeks, we have already seen a couple of clients sites being shut down because of the lack of the ICP license, including some clients who were only using China servers for email-hosting. We believe the crackdown will only intensify in the period leading to the world expo in Shanghai in a few months.
If your site has already obtained an ICP license then there is no need to worry. If that is not the case, please take appropriate measures to fill the ICP application form and send back to us for our staff in charge to fill the application. You can download the form from
Please note that if you have filled this form previously and sent it back at the time you set up an account with us, this does not mean automatically that you have obtained an ICP license. Applications can be denied for various reasons and a new application will be required. You can verify your ICP registration status on the related government website (Chinese language proficiency required):
Important. Personal sites can be registered under your own name with your passport number (please provide a real number as sometimes a copy of your passport would be required for verification). For business sites you will need a business license from a China-registered company. ICP license cannot be obtained under foreign companies business licenses (including Hong Kong or Taiwan companies). As a web host also we are unable to register the ICP under your name for clients sites as ICP registration information need to match the site owner information.
If you are based overseas without a company in mainland China, and do not have a Chinese partner to register the ICP license under, we advise you to move your site to our Hong Kong server. Please open a support ticket through your client area and our admins will assist you in the process.
If you site does not have an ICP license and you want to apply/re-apply now, please send your application form to firstname.lastname@example.org , Andy Li in our Shanghai office will be helping in processing your application on a first-come first-served basis.
For any questions feel free to contact us at email@example.com (English) or firstname.lastname@example.org (Chinese). For efficiency reasons ICP-related issues will not be handled over the phone.
For more details on the ICP in general, who needs to apply for it, and more, please check the blog post we have written on the subject:
October 24th, 2009 admin
We have now enabled Fantastico on CPanel accounts at our Hong Kong hosting location.
Fantastico is a WHM/CPanel utility that allows users to add, update or delete useful open-source programs through a few clicks. These programs include blogs (WordPress, Nucleus etc.), content management systems or CMS (Drupal, Joomla, Mambo, Typo3, Xoops etc.), forums platforms (PHPBB, SMF), e-commerce software (Cubecart, OSCommerce, Zen Cart etc.) and many more.
This function will still be unavailable on the older server (IP 220.127.116.11), if you are on that server and need Fantastico, you can contact us to have a new account set up in another Hong Kong server and start migrating to that server.
We therefore now have Fantastico on our US, Singapore and Hong Kong locations. China-based CPanel accounts however do not have Fantastico enabled.
October 10th, 2009 admin
Due to the strong demand for our Hong Kong shared hosting accounts, we have added this month two new Linux servers. These servers are also CPanel-based with the latest PHP, Mysql configurations. The specs are higher than our previous server, so existing clients who want their accounts moved to this new server can contact us for us to set them up.
July 1st, 2009 admin
After weeks of testing, we have added a new server with CPanel for shared hosting customers in Shanghai. This new server is at China Netcom datacenter. We will be moving some of the clients from the previous two servers to the new one over the next few days. Concerned clients will have zero downtime during the transfer process.
February 13th, 2009 admin
After several weeks of testing, we are pleased to officially debut offering Hong Kong web hosting services. Our server is located in one of the top datacenters in Hong Kong, highly reliable, with good connectivity to mainland China, and would be the best option for clients who need good speed for their sites from both China and overseas.
The pricing of the hosting in Hong Kong would be the same as our current “International” locations, which means starting from RMB300/year (USD44) for 200MB disk space/2GB bandwidth/5 email accounts/5mysql database/CPanel, and includes a free domain name.
We only have a Linux server at the moment (LAMP). We will be also offering our standard email hosting plans using this new location.
Current customers who are on US locations and wish to transfer their sites to the Hong Kong server can do so but we charge a one-time service fee of RMB100.
January 26th, 2009 admin
We are happy to announce that new hosting accounts for our China Linux servers will be set up using CPanel. This will allow us to improve the general experience of our customers, while providing more options and functionalities.
The major upgrades over the current offer would be multiple mysql databases, sub-domains, and more stable email accounts (previously we had to use US email hosting for our China hosted clients).
November 21st, 2008 admin
We are pleased to pre-announce that we will be adding soon Hong Kong to the list of server locations available from SinoHosting. We expect it to go live in the first quarter of 2009. Subscribe to our newsletter or to this blog to receive updates when this comes into effect.
August 22nd, 2008 admin
If you find that you are not receiving anymore visits from China, or have Chinese customers complain about not being able to visit your website, it might be because the site has been blocked by the Great Firewall. Below are some online tools that you can use to find out the truth:
1-Website Pulse: A great tool to ping websites from Shanghai, Beijing or Hong Kong. You also have the option to choose a non-China location (Seattle, Munich or Brisbane)
2-Just Ping: Over 30 locations available worldwide (including Shanghai), you can ping either a website or an IP address
3-Watchmouse: Also offering pinging from 30 locations including Shanghai in China: