October 23rd, 2014 admin
SinoHosting offers the possibility for its clients to move their account to a location at a different location. This is usually needed due to change of target users location, or in order to improve access to current users. Clients who find that their users do not have an optimal access to their website can request to change to a different location.
This service is available four our standard shared hosting plans (international); you can move your website from/to Hong Kong, Taiwan, South Korea, Singapore, the USA (California or Texas), the United Kingdom or the Netherlands. You can also move from an international location to a China server (after you have obtained the ICP license), or from China to an international location.
SinoHosting does not charge for this service. As long as you keep the same package, the migration is free and is usually complete within 24 hours. As our servers configuration are mostly the same across all locations (cPanel), there is no expected problem that the migration could cause. If your site requires however a special version of PHP, Mysql or any other requirement, please inform us in advance in order to select the most appropriate server at the new location, or activate the required feature at the new server.
For clients with their domain names registered through SinoHosting, there is nothing they need to do at their end, everything is handled by SinoHosting technicians. If your domain is registered elsewhere or you manage your DNS through a third party, you will need to update your nameservers to the new values, which we will provide, after the migration is complete.
August 14th, 2014 admin
This is a complete misconception about the ICP license.
First, the ICP license applies only to websites that are hosted on a mainland China server. Foreign hosted websites cannot apply for an ICP license.
Second, only foreign hosted websites are blocked by the great firewall. The great firewall applies only to international connections from/to China and as such has no effect on locally hosted websites. If your site is hosted within China and happens to break the law, the government will instruct the datacenter to take down your website (or the whole server), there is no need for them to block the site. The whole point of the great firewall is to prevent access to websites hosted on servers on which the Chinese government has no control (servers physically located overseas).
August 6th, 2014 admin
Due to recent abuses of our refund policy (including spammers and bandwidth abusers taking advantage of our existing policy to cause havoc on our servers), we have decided to reduce our refund policy period from 15 days to 10 days. Furthermore, undocumented refunds (without any valid reason) will be charged a 15% cancellation fee.
Our updated refund policy is available at the same address, www.sinohosting.net/refund-policy.php
SinoHosting is one of the very few firms in China to offer a refund policy. We believe 10 days should be sufficient to test the reliability of our servers and its suitability for a customer specific needs.
August 5th, 2014 admin
While being based in China and serving mostly an audience within the greater China region, it is easy to forget that SinoHosting is a true international web hosting company with multiple overseas locations. We will introduce here our hosting locations overseas with a focus on shared hosting only.
1) Hong Kong
While being technically part of China, Hong Kong is not within the great firewall of China and as such we classify it within our international web hosting locations. Hong Kong is by far our most popular location, due to the combination of closer distance from China (and thus faster loading time), and the non-requirement of an ICP license (as compared to mainland China hosting). Over 60% of our shared hosting clients are hosted on our Hong Kong servers. Hong Kong is particularly recommended for clients targeting users in the southern part of China (including Shenzhen, Guangzhou and the rest of Guangdong province)
Despite being close of mainland China, Taiwan does not seem to be a very popular location, as less than 5% of our clients use it. It is however a very strong alternative to Hong Kong, boosting faster speed in some cases from eastern China (Fujian province, Zhejiang, Shanghai etc.).
3) South Korea
South Korea is one of our newest locations. It is considered the best locations for companies without a China presence which are targeting customers physically located in Beijing and Northern China. South Korea also benefits from a very fast local bandwidth, one of the fastest in the world, as well as a very stable international bandwidth.
Singapore is our second most popular international location. It is the internet hub of the South East Asian region. We maintain our Singapore servers with Softlayer which is a first-tier datacenter provider worldwide. Singapore hosting also has decent connection speeds to mainland China.
5) United States
The US is our most popular non-Asian location. It is primarily used by our Chinese clients with websites targeting overseas clients, including international trading companies, manufacturers, global service providers etc. We have three server locations in the US: Los Angeles (California), Dallas (Texas) and Miami (Florida). Therefore, whether you are looking for west coast, central or east coast hosting in the US, you are covered with SinoHosting.
SinoHosting offers two hosting locations in Europe, namely in London (United Kingdom) and Amsterdam (The Netherlands). It is a very niche hosting selected by a limited number of clients. Access speed from mainland China is the slowest among all our international locations, therefore it is not recommended if this is for a website targeting the Chiense audience.
We hope the above overview has given you a better picture of SinoHosting international hosting plans. Regardless of the location, we have three specific cPanel shared hosting plans (Basic, Business and Corporate). You can learn more about each hosting plan at www.sinohosting.net/web-hosting.php and select the one more suitable for your requirements
June 12th, 2014 admin
Since yesterday we are experiencing issues with the aberdeen hard drive as well as exim services. Our admins are still working on full resolution together with the datacenter technicians. We apologize for the downtime caused especially to the email services.
We have about 400 clients websites hosted on this server which are affected. We expect resolution tonight or otherwise will just migrate all accounts to a new server.
Affected clients may open a ticket with our billing department to claim a one month downtime credit to their account.
November 11th, 2013 admin
In order to improve the hosting experience of our customers, all hosting accounts on the server aberdeen.sinohosting.net have been migrated to a new machine. The new server is a huge upgrade of the existing server which was getting slow recently. It boosts 1TB of data storage space, 16GB RAM, a dual E3 CPU and a better backup system. Clients on this server should notice an improvement in the loading speed of their websites immediately.
There is no change to the hostname (aberdeen.sinohosting.net) nor nameservers (ns13/ns14) so most clients should not face any downtime and should be loading on the new server by now. Clients not using our nameservers will need to point their records to the new IP. Such clients are required to open a support ticket with us to obtain the IP information.
The old server will remain up until we manually verify that all sites are loading correctly from the new server.
August 11th, 2013 admin
Over the last week we have experienced a hardware failure at one of our VPS nodes (“node 3”) which also hosted the clients on server cobra.premiumdns.info ; despite our best efforts and the use of a third party data recovery firm we have been unable to get back the server disks working again.
In order to get clients back online, we will be setting up new hosting accounts and virtual private servers based on the existing packages. VPS clients will keep their previous IP, while shared hosting clients will be set up on a new server with a different IP and different nameservers. Shared hosting clients who do not have their domains registered with us will need to update their domain nameservers with their current registrar.
We apologize for this issue and the data loss. Each affected customer will receive one month credit to his/her billing account with us.
Again, there is no hardrive that is 100% guaranteed against failure, we remind all clients to ensure keeping their own backups so that they are back online quickly in events like this.
May 4th, 2013 admin
Since yesterday evening the 210.56.51 IP range at our Hong Kong datacenter has become unavailable due to issues at the upstream provider. All servers and VPS in that IP range have been allocated a new IP range. We are in the process of updating the servers and clients affected and expect all clients to be back online by noon today.
We apologize for the inconvenience due to not having received any type of notice from our datacenter beforehand.
March 18th, 2013 admin
SinoHosting is happy to announce the addition of a new location to its international web hosting services. Indeed, starting immediately, we are offering Korea-based web hosting services. The infrastructure (Linux/cPanel) and service plans are the same as our international hosting plans in Hong Kong, Singapore, the US and Europe.
Hosting in Korea is suitable for site owners who are targeting users in Beijing, Tianjin, and the North East of China: Liaoning, Heilongjiang, Jilin, even down to Shandong). Ping time from Korea is faster than Hong Kong for computers accessing from these regions.
SinoHosting servers are colocated in a first tier datacenter in Seoul, South Korea. Our Korean hosting services are currently limited to shared hosting, as such we are unable to provide VPS or dedicated servers in Korea.
As always, SinoHosting is a pioneer in being the first international host in China to offer web hosting services on Korean servers.
To sign up for this service, please go to our international hosting page.
March 14th, 2013 admin
We have been notified of a large scale migration at the Unicom DC we currently use for our shanghai.sinohosting.net server. Due to the potential risk of data failure on top of the expected downtime, we have decided to ensure the availability of our clients sites to move all websites on that server to a new server at another Unicom datacenter in Shanghai.
We apologize for the short notice as the decision had been taken by Unicom withoutnotifying us. The migration is in process and should be completed by tomorrow. Most clients who have their domains with us or use our nameservers will not need to do anything. Clients who manage their domains and use third party DNS however will need to update manually their records to point to the new IP address. We will be opening a support ticket to those clients with instructions about IP change, once their account is migrated to the new server.
If you experience any issue after the server change either with your website or your emails, please submit a support ticket with our technical support team at email@example.com for immediate assistance.