Earlier this evening, our main VPS node went down due to a network card failure. We have commissioned the datacenter for replacement however as they did not have a spare part at hand, it would take longer to get one delivered onsite. We are following up on them to get this done asap. We apologize for the downtime caused to clients who have their VPS or websites hosted on this server. Our own billing and support system is on that server and has also been down since. We hope to get everything back up and running within the next two hours.
Unfortunately we were unable to find a replacement network card until now, and due to the holidays it might take a few days to have a compatible replacement network card shipped over from mainland China. While our admins are still working on finding an alternative, we have already started to set up a new VPS node which will go live later tonight. Our support ticket system will also be available at that time. For clients who have their own backups, please submit a support ticket to firstname.lastname@example.org as soon as the VPS node is available so that we set you up with a new VPS immediately.
Until then, if you have any other issue that requires immediate assistance please email directly to email@example.com
We apologize for the inconvenience caused. All affected customers will receive a half month downtime credit due to this outage.