Over the last week we have experienced a hardware failure at one of our VPS nodes (“node 3”) which also hosted the clients on server cobra.premiumdns.info ; despite our best efforts and the use of a third party data recovery firm we have been unable to get back the server disks working again.

In order to get clients back online, we will be setting up new hosting accounts and virtual private servers based on the existing packages. VPS clients will keep their previous IP, while shared hosting clients will be set up on a new server with a different IP and different nameservers. Shared hosting clients who do not have their domains registered with us will need to update their domain nameservers with their current registrar.

We apologize for this issue and the data loss. Each affected customer will receive one month credit to his/her billing account with us.

Again, there is no hardrive that is 100% guaranteed against failure, we remind all clients to ensure keeping their own backups so that they are back online quickly in events like this.

The Management

SinoHosting.net

This entry was posted on Sunday, August 11th, 2013 at 5:48 pm and is filed under Service Update. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.