March 19th, 2010 shadmin
Starting from April 1, we will introduce new changes in both our international web hosting packages (US/UK/Singapore/Hong Kong) and email hosting packages.
While pricing will match the China hosting plans, the international web hosting packages will have more resources (disk space, monthly allocated bandwidth etc.) than before.
In regard to email packages, we will update them to match current corporate email requirements, with larger allocated disk space. Prices would be higher but we believe this would meet better the needs of our clients.
Existing clients would not be affected by these changes. Renewals will be done at their current prices, and we will not force them to move to the new packages. For those however who wants to enjoy the new resource limits, we can give a free upgrade and they will start to be billed for the new prices only when they renew.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on Changes in international web hosting and email hosting packages
January 8th, 2010 shadmin
It appears our server with IP 210.52.223.92 has a hard drive failure. This causes all sites on that server to be inaccessible. Our techs are working on the issue either to fix the hard drive, or retrieve the data to upload to a new drive. If you are on this server and have a backup of your site, you can send an email to support@sinohosting.net or open a support ticket and we can set you up temporary an account on a new server, which should have your site back online within 30mn.
Posted in Service Update | 1 Comment »
December 15th, 2009 shadmin
Due to the multiple restrictions at Shanghai Telecom datacenter, we will be moving soon our VPS users to a new datacenter in Guangdong province, as well as another Shanghai datacenter with another ISP. If you are a VPS user please make sure to make a full back up of your data as soon as possible, as we will not be able to migrate the data from old server in Shanghai to the new in Guangdong. VPS clients will be sent an email with their new VPS IP address when this is completed.
For any question on this migration, please open a support ticket at our website.
The Management
www.sinohosting.net
Posted in Service Update, VPS | Comments Off on VPS servers to be moved to Guangdong datacenter
December 9th, 2009 shadmin
We have just been notified by the datacenters we are using of temporary shut down at their level. There are basically tens of thousands of websites affected by this, including many of our clients hosted in China. While we are working with our datacenters to get our servers back as soon as network activity resumes, our only option is to wait since this is a government decision.
You can download the original message below (in Chinese) from here.
Posted in Service Update | 3 Comments »
October 24th, 2009 shadmin
We have now enabled Fantastico on CPanel accounts at our Hong Kong hosting location.
Fantastico is a WHM/CPanel utility that allows users to add, update or delete useful open-source programs through a few clicks. These programs include blogs (WordPress, Nucleus etc.), content management systems or CMS (Drupal, Joomla, Mambo, Typo3, Xoops etc.), forums platforms (PHPBB, SMF), e-commerce software (Cubecart, OSCommerce, Zen Cart etc.) and many more.
This function will still be unavailable on the older server (IP 202.181.234.60), if you are on that server and need Fantastico, you can contact us to have a new account set up in another Hong Kong server and start migrating to that server.
We therefore now have Fantastico on our US, Singapore and Hong Kong locations. China-based CPanel accounts however do not have Fantastico enabled.
Posted in Service Update, Web Hosting | Comments Off on Hong Kong CPanel hosting now with Fantastico
October 10th, 2009 shadmin
Due to the strong demand for our Hong Kong shared hosting accounts, we have added this month two new Linux servers. These servers are also CPanel-based with the latest PHP, Mysql configurations. The specs are higher than our previous server, so existing clients who want their accounts moved to this new server can contact us for us to set them up.
Posted in Service Update, Web Hosting | Comments Off on Two new Hong Kong servers available for shared hosting clients
October 10th, 2009 shadmin
Since today at noon one of our DNS servers is having some issues which will cause some sites not to be accessible. This issue will affect primarily clients with sites hosted in mainland China, or using ns3.sinohosting.net / ns4.sinohosting as DNS servers. We have contacted the datacenter where this DNS server is hosted at and are working to get them back online asap. Sorry for the inconvenience.
Posted in Service Update | 1 Comment »
October 2nd, 2009 shadmin
We have been informed by datacenter than the IP address 221.181.67.170 has been turned off due to one site on this server hosting illegal contents, resulting in all sites on that server becoming not available. As per the Chinese law in that regard, the server will be reopened only after investigation, which unfortunately won’t happen before October 8th when the holidays finish. We do apologize for the downtime for clients which sites are hosted on that server, however there is nothing much we can do other than wait for the datacenter. We do not have access to the files on the server to move clients sites to a new server/IP address.
For clients who have a backup of their site please contact us immediately by opening a support ticket through our homepage to have an account set up for you on another server.
Update: The IP address 58.215.65.53 is now affected by the same issue. Clients with sites on that IP address can contact us to obtain a new account on another server to which they can upload their site.
Posted in Service Update | Comments Off on IP 221.181.67.170 has been turned off
August 26th, 2009 shadmin
Due to popular demand, we will be launching a new offering of dedicated servers in Hong Kong datacenters very soon. As for China, those servers will be unmanaged but with competitive pricing and good value as compared to existing competition. Both Linux and Windows would be available as OS. The main advantage over current China servers would be that no ICP license filling would be required, while the access speed would be comparable to mainland servers when accessed from China. Keep posted for details.
Posted in Company News, Dedicated Servers, Service Update | Comments Off on Hong Kong dedicated servers coming soon
August 20th, 2009 shadmin
Over the last 24h we are experiencing some issues with our billing system, existing clients are not able to log in to view their billing accounts, while we are unable to receive new orders. Our admins are working on it to get it back asap. Meanwhile, for renewals, please contact our billing department at billing@sinohosting.net for manual processing. For new orders as well, you can email support@sinohosting.net with your selected plan to receive an invoice by email.
Details will be updated in the billing system as soon as it is fully operational. We apologize for any inconvenience caused.
Posted in Customer Support, Service Update | Comments Off on Billing system issue
