Due to our datacenter terminating the server HK4 in error, we will need to re-create all accounts on that server on a new one. Unfortunately the termination happened during our overnight backup window, effectively corrupting all our backups. While we may be able retrieve some data from historical backups, clients should be prepared to restore their own websites and re-create their email accounts on the new server.

All affected users will be receiving their new access details in thext 24-48 hours. If you do not, please open a ticket to the Support department. If you have your own full cpmove backup available, please contact us so that we can work on restoring the account to the new server.

We apologize for this issue which has caused services to be offline over the last few days and would like to stress the importance of downloading your own backups from cPanel regularly as per our terms of services.

The Management

SinoHosting.net

This entry was posted on Tuesday, December 19th, 2023 at 12:31 am and is filed under Service Update. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.