November 22nd, 2011 shadmin
We will be migrating the billing system (clients.sinohosting.net) from its current US location to a new server in Hong Kong. This will improve access speed from China and Asia, where over 90% of our customers are located. The move is scheduled to start on Saturday 26th, 2011, at 10:00AM and we expect it to be completed within 3 to 6 hours. During the move, the billing area will not be accessible as well as our support ticket system. For any emergency issues during that period, please email to emergency@sinohosting.net
The Management
www.sinohosting.net
Posted in Service Update | 1 Comment »
August 20th, 2009 shadmin
Over the last 24h we are experiencing some issues with our billing system, existing clients are not able to log in to view their billing accounts, while we are unable to receive new orders. Our admins are working on it to get it back asap. Meanwhile, for renewals, please contact our billing department at billing@sinohosting.net for manual processing. For new orders as well, you can email support@sinohosting.net with your selected plan to receive an invoice by email.
Details will be updated in the billing system as soon as it is fully operational. We apologize for any inconvenience caused.
Posted in Customer Support, Service Update | Comments Off on Billing system issue
