December 19th, 2023 shadmin
Due to our datacenter terminating the server HK4 in error, we will need to re-create all accounts on that server on a new one. Unfortunately the termination happened during our overnight backup window, effectively corrupting all our backups. While we may be able retrieve some data from historical backups, clients should be prepared to restore their own websites and re-create their email accounts on the new server.
All affected users will be receiving their new access details in thext 24-48 hours. If you do not, please open a ticket to the Support department. If you have your own full cpmove backup available, please contact us so that we can work on restoring the account to the new server.
We apologize for this issue which has caused services to be offline over the last few days and would like to stress the importance of downloading your own backups from cPanel regularly as per our terms of services.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on Server HK4 Emergency Migration
February 9th, 2020 shadmin
As part of our continuous infrastructure improvement, clients on our Aberdeen and Olympic servers in Hong Kong have now been moved to a new server. The IP address has changed and all concerned clients will receive details by email directly.
All migrated users will notice an increase in performance due to higher memory at the new server, as well as a better email deliverability.
For clients who have their domain names registered with SinoHosting, we would have updated the DNS to point to the new server already. If not, please make sure to update your DNS to ns15.sinohosting.net/ns16.sinohosting.net as soon as possible.
We thank you for your understanding on this matter. Please open a support ticket if you experience any issue with your website and we will make sure to assist you promptly.
The Management
SinoHosting.net
Posted in General | Comments Off on Server Change Notification – Hong Kong users
January 8th, 2018 shadmin
Due to an ongoing government investigation affecting one of our datacenters, servers in that datacenter are now offline. We do not have an ETA on when the issue will be solved and servers accessible again. For clients affected, we offer the option to set up a new server at a different datacenter. It will take a couple of days for the new server to be brought online and we will be giving a RMB300 credit to all affected clients.
We apologize for this issue which unfortunately is beyond our control.
The Management
SinoHosting.net
Posted in Dedicated Servers | Comments Off on Server migration
November 11th, 2013 shadmin
In order to improve the hosting experience of our customers, all hosting accounts on the server aberdeen.sinohosting.net have been migrated to a new machine. The new server is a huge upgrade of the existing server which was getting slow recently. It boosts 1TB of data storage space, 16GB RAM, a dual E3 CPU and a better backup system. Clients on this server should notice an improvement in the loading speed of their websites immediately.
There is no change to the hostname (aberdeen.sinohosting.net) nor nameservers (ns13/ns14) so most clients should not face any downtime and should be loading on the new server by now. Clients not using our nameservers will need to point their records to the new IP. Such clients are required to open a support ticket with us to obtain the IP information.
The old server will remain up until we manually verify that all sites are loading correctly from the new server.
The Management
SinoHosting.net
Posted in Web Hosting | Comments Off on Migration of server aberdeen to new upgraded machine
February 20th, 2012 shadmin
As part of the upgrade of our infrastructure, and due to ongoing IP blacklisting issues at hknwt IP addresses, all accounts on that server have been migrated to the new server stanley.sinohosting.net, which is also located in Hong Kong; clients using our nameservers ns11.sinohosting.net / ns12.sinohosting.net do not need to do any change, their site should be automatically running from the new server by now. For clients using external domain nameservers, they will need to update manually their site to point to the new IP address: 210.56.51.181.
For FTP access the IP address changes to 210.56.51.181. To access your control panel you can continue to use www.yourdomain.com/cpanel , all existing usernames and passwords should remain the same.
The old server hknwt.sinohosting.net will stay up for a week the time we ensure all sites are running properly from the new location. Should you have any issue with your site after the migration, please make sure to contact our support department for assistance.
The Management Team
www.sinohosting.net
Posted in Service Update, Web Hosting | Comments Off on Important Migration Notification – HKNWT to STANLEY
November 22nd, 2011 shadmin
We will be migrating the billing system (clients.sinohosting.net) from its current US location to a new server in Hong Kong. This will improve access speed from China and Asia, where over 90% of our customers are located. The move is scheduled to start on Saturday 26th, 2011, at 10:00AM and we expect it to be completed within 3 to 6 hours. During the move, the billing area will not be accessible as well as our support ticket system. For any emergency issues during that period, please email to emergency@sinohosting.net
The Management
www.sinohosting.net
Posted in Service Update | 1 Comment »
June 5th, 2011 shadmin
Due to recent issues at the server tiger, which has affected the uptime of websites hosted on it, we are scheduling a migration of all accounts hosted on this server to another one at a different datacenter in Hong Kong. The migration will be done over the next 7~10 days. For clients who have registered their domain names through us, or are using our DNS, you do not need to do anything from your end. For clients using their own DNS or have registered their domain names elsewhere, they will be contacted in advance by our support department with the new nameservers and IP address in order to point the domain to the new server after their account migration is completed.
For any question regarding this migration, feel free to open a support ticket by emailing to support@sinohosting.net ; your understanding is much appreciated.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on Server migration (tiger)
December 15th, 2009 shadmin
Due to the multiple restrictions at Shanghai Telecom datacenter, we will be moving soon our VPS users to a new datacenter in Guangdong province, as well as another Shanghai datacenter with another ISP. If you are a VPS user please make sure to make a full back up of your data as soon as possible, as we will not be able to migrate the data from old server in Shanghai to the new in Guangdong. VPS clients will be sent an email with their new VPS IP address when this is completed.
For any question on this migration, please open a support ticket at our website.
The Management
www.sinohosting.net
Posted in Service Update, VPS | Comments Off on VPS servers to be moved to Guangdong datacenter
