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SinoHosting launches Guangdong and Beijing cPanel shared hosting services

March 2nd, 2012 admin

Due to growing demand in the local markets in Guangdong province and Beijing (plus northern China), we are now offering shared hosting services on servers in Beijing and Guangdong respectively. In Beijing we are using a dual line datacenter with access to both China Unicom and China Telecom. In Guangdong we will be using a cloud server built on datacenters in Shenzhen, Zhongshan and Dongguan.

Prices are the same as our standard shared hosting plans (which up to now were offered in Shanghai and Jiangsu), and we will also use our standard cPanel setup.

Existing clients who are hosted in Shanghai or Jiangsu who would like to move there must note however that they would need to cancel their existing ICP license an apply for a new one through the new datacenter. If this service is needed we will give a 50% discount on our normal ICP license application charges (so that would be RMB400). If your site is running fine in Shanghai or Jiangsu or if you are targeting the China-wide area there is no need actually to move your site.

There is no change to our VPS and dedicated services however which will still be offered out of Jiangsu and Shanghai only.

The Management
www.sinohosting.net

Important Migration Notification – HKNWT to STANLEY

February 20th, 2012 admin

As part of the upgrade of our infrastructure, and due to ongoing IP blacklisting issues at hknwt IP addresses, all accounts on that server have been migrated to the new server stanley.sinohosting.net, which is also located in Hong Kong; clients using our nameservers ns11.sinohosting.net / ns12.sinohosting.net do not need to do any change, their site should be automatically running from the new server by now. For clients using external domain nameservers, they will need to update manually their site to point to the new IP address: 210.56.51.181.

For FTP access the IP address changes to 210.56.51.181. To access your control panel you can continue to use www.yourdomain.com/cpanel , all existing usernames and passwords should remain the same.

The old server hknwt.sinohosting.net will stay up for a week the time we ensure all sites are running properly from the new location. Should you have any issue with your site after the migration, please make sure to contact our support department for assistance.

The Management Team
www.sinohosting.net

Network card replacement at VPS node

January 25th, 2012 admin

Earlier this evening, our main VPS node went down due to a network card failure. We have commissioned the datacenter for replacement however as they did not have a spare part at hand, it would take longer to get one delivered onsite. We are following up on them to get this done asap. We apologize for the downtime caused to clients who have their VPS or websites hosted on this server. Our own billing and support system is on that server and has also been down since. We hope to get everything back up and running within the next two hours.
The Management
www.sinohosting.net

Update#1
Unfortunately we were unable to find a replacement network card until now, and due to the holidays it might take a few days to have a compatible replacement network card shipped over from mainland China. While our admins are still working on finding an alternative, we have already started to set up a new VPS node which will go live later tonight. Our support ticket system will also be available at that time. For clients who have their own backups, please submit a support ticket to sales@sinohosting.net as soon as the VPS node is available so that we set you up with a new VPS immediately.

Until then, if you have any other issue that requires immediate assistance please email directly to emergency@sinohosting.net

We apologize for the inconvenience caused. All affected customers will receive a half month downtime credit due to this outage.

USA Dedicated Servers for Chinese companies

January 22nd, 2012 admin

SinoHosting is now offering US-based dedicated servers for its clients in China. These servers are available in Los Angeles, Dallas and Chicago. The Los Angeles location has Asian carriers and is optimized for fast ping from Asia and China.

For more details on our USA dedicated servers packages, please click here.

The Management
SinoHosting.net

Billing system server migration

November 22nd, 2011 admin

We will be migrating the billing system (clients.sinohosting.net) from its current US location to a new server in Hong Kong. This will improve access speed from China and Asia, where over 90% of our customers are located. The move is scheduled to start on Saturday 26th, 2011, at 10:00AM and we expect it to be completed within 3 to 6 hours. During the move, the billing area will not be accessible as well as our support ticket system. For any emergency issues during that period, please email to emergency@sinohosting.net
The Management
www.sinohosting.net

October 1st Holiday Notice

October 2nd, 2011 admin

We will be on holiday from October 1st to 7th, and will return to office on October 8th. While emergency support will still be provided through our support ticket systems, sales inquiries and new purchases activation will see a few days delay. We apologize for any inconvenience caused.
The Management
www.sinohosting.net

Emergency IP Address change at server mongkok

September 1st, 2011 admin

Following network issues at the server mongkok which have started late this afternoon, it was discovered that the issue was with the IP address provided by the datacenter. We have now obtained a new IP address and are updating the server accordingly.

For clients using our nameservers (ns25.sinohosting.net / ns26.sinohosting.net) there is no change needed, although the DNS propagation time might mean additional downtime for your website. For clients using their own nameservers, please point your domain name manually to the new IP address.

For security reasons we cannot publish the new IP address here, however you can open a support ticket to obtain it from us.

Clients with their own dedicated IP address on this server have not been affected by this issue.

We apologize for any inconvenience caused.

The Management
www.sinohosting.net

Security breach at server central

June 29th, 2011 admin

We have experienced today a security breach at our new server central hosted in Hong Kong. A hacker has been able to gain root access to the server and modify homepages of over 40 clients hosted on this server. Since the issue has been known our server admins have started investigating the issue and find out whether this is due to an outdated client or server software through which SSH access was gained from, or otherwise that the root password was gained from other sources. Furthermore they will need to do an in-depth server scanning to find out if any automated script has been uploaded to the server by the hacker.

Due to the complexity of the issue such investigation can take some time. We will update this post as soon as possible.

Meanwhile server logons have been modified and server admins have been working in securing various scripts and cleaning up hosted sites homepages. If only the home pages are affected then the sites should be back to normal as soon as possible. However in case these are sites wide issues then a restoration from latest available backups will be done.

We apologize for the inconvenience caused to all affected clients and are working around the clock to get the situation back to normal as soon as possible. For clients who have their own backups and would like to be moved immediately to a new server in Hong Kong please open a support ticket for us to activate a new account for you.

The Management
www.sinohosting.net

Server migration (tiger)

June 5th, 2011 admin

Due to recent issues at the server tiger, which has affected the uptime of websites hosted on it, we are scheduling a migration of all accounts hosted on this server to another one at a different datacenter in Hong Kong. The migration will be done over the next 7~10 days. For clients who have registered their domain names through us, or are using our DNS, you do not need to do anything from your end. For clients using their own DNS or have registered their domain names elsewhere, they will be contacted in advance by our support department with the new nameservers and IP address in order to point the domain to the new server after their account migration is completed.

For any question regarding this migration, feel free to open a support ticket by emailing to support@sinohosting.net ; your understanding is much appreciated.

The Management
www.sinohosting.net

Router failure at server tiger

June 2nd, 2011 admin

Since early this afternoon, there is a router failure at the datacenter where our server tiger is hosted. As a result websites hosted on this server are unreachable although server is up. We are following up with datacenter so that this issue is solved as soon as possible. For clients looking to have their accounts migrated to a different server at a different Hong kong datacenter, please open a support ticket once the server is back online.

Sorry for the inconvenience caused as this happened during business hours and could not have been predicted.

The Management
www.sinohosting.net

Update#1
Unfortunately this issue is not yet solved and datacenter said it can take up to 2h more before the server is back online. As this downtime might exceed six hours, once your site is up please open a support ticket to obtain a downtime credit. Once again our apologies but this issue was beyond our control, we are maintaining close contact with the datacenter so that this issue is solved at the earliest.

Update#2
This issue has now been solved the server is back online. We thank you for your patience.