September 1st, 2011 shadmin
Following network issues at the server mongkok which have started late this afternoon, it was discovered that the issue was with the IP address provided by the datacenter. We have now obtained a new IP address and are updating the server accordingly.
For clients using our nameservers (ns25.sinohosting.net / ns26.sinohosting.net) there is no change needed, although the DNS propagation time might mean additional downtime for your website. For clients using their own nameservers, please point your domain name manually to the new IP address.
For security reasons we cannot publish the new IP address here, however you can open a support ticket to obtain it from us.
Clients with their own dedicated IP address on this server have not been affected by this issue.
We apologize for any inconvenience caused.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on Emergency IP Address change at server mongkok
June 29th, 2011 shadmin
We have experienced today a security breach at our new server central hosted in Hong Kong. A hacker has been able to gain root access to the server and modify homepages of over 40 clients hosted on this server. Since the issue has been known our server admins have started investigating the issue and find out whether this is due to an outdated client or server software through which SSH access was gained from, or otherwise that the root password was gained from other sources. Furthermore they will need to do an in-depth server scanning to find out if any automated script has been uploaded to the server by the hacker.
Due to the complexity of the issue such investigation can take some time. We will update this post as soon as possible.
Meanwhile server logons have been modified and server admins have been working in securing various scripts and cleaning up hosted sites homepages. If only the home pages are affected then the sites should be back to normal as soon as possible. However in case these are sites wide issues then a restoration from latest available backups will be done.
We apologize for the inconvenience caused to all affected clients and are working around the clock to get the situation back to normal as soon as possible. For clients who have their own backups and would like to be moved immediately to a new server in Hong Kong please open a support ticket for us to activate a new account for you.
The Management
www.sinohosting.net
Posted in Service Update | 3 Comments »
June 5th, 2011 shadmin
Due to recent issues at the server tiger, which has affected the uptime of websites hosted on it, we are scheduling a migration of all accounts hosted on this server to another one at a different datacenter in Hong Kong. The migration will be done over the next 7~10 days. For clients who have registered their domain names through us, or are using our DNS, you do not need to do anything from your end. For clients using their own DNS or have registered their domain names elsewhere, they will be contacted in advance by our support department with the new nameservers and IP address in order to point the domain to the new server after their account migration is completed.
For any question regarding this migration, feel free to open a support ticket by emailing to support@sinohosting.net ; your understanding is much appreciated.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on Server migration (tiger)
June 2nd, 2011 shadmin
Since early this afternoon, there is a router failure at the datacenter where our server tiger is hosted. As a result websites hosted on this server are unreachable although server is up. We are following up with datacenter so that this issue is solved as soon as possible. For clients looking to have their accounts migrated to a different server at a different Hong kong datacenter, please open a support ticket once the server is back online.
Sorry for the inconvenience caused as this happened during business hours and could not have been predicted.
The Management
www.sinohosting.net
Update#1
Unfortunately this issue is not yet solved and datacenter said it can take up to 2h more before the server is back online. As this downtime might exceed six hours, once your site is up please open a support ticket to obtain a downtime credit. Once again our apologies but this issue was beyond our control, we are maintaining close contact with the datacenter so that this issue is solved at the earliest.
Update#2
This issue has now been solved the server is back online. We thank you for your patience.
Posted in Service Update | Comments Off on Router failure at server tiger
June 1st, 2011 shadmin
After months of development, we are happy to announce the launch of our Plesk-based Windows shared hosting plans in Hong Kong. The new platform represents an upgrade of the previous system which was based on a Chinese control panel and had very limited features.
The new Plesk shared hosting server includes the following:
-Windows server 2008 operating system
-AMD 8 cores processor with 15K SAS storage
-Bilingual administration panel (English and Simplified Chinese)
-Local email functionality
-MSSQL 2005/Mysql databases with local database administration software
-ASP, ASP.net and PHP 5.2 support
-Spam Assassin, antiviruses, and Plesk application pack
Overall this would improve the overall reliability of our Hong Kong Windows offering.
We will be transferring existing clients on the old system to the new platform over the next month. Our support department will be contacting you shortly if you are currently on such plan. In case you want to expedite the transfer of your account, please open a support ticket or email to support @ sinohosting.net
Posted in Service Update, Web Hosting | Comments Off on Plesk Windows Hosting Plans available in Hong Kong
May 15th, 2011 shadmin
We have been informed by the datacenter where server tiger is hosted at that an unscheduled emergency network upgrade is ongoing at this time. As a result there will be access issues to servers in this IP range including server tiger. The upgrade is scheduled to be completed by 11:00AM. We apologize for the inconvenience caused but expect as a result to have a more stable network for that server.
The Management
www.sinohosting.net
Update#1:
After the network upgrade completion, upon server reboot the HDD came out in read-only mode. We have asked datacenter to check this issue and complete a fsck on this server. Please stand-by for further updates.
Update#2:
The issue was solved at 3:00AM today and sites hosted on the server appears to be loading properly; we are however still monitoring this server, and might start migrating accounts hosted on this server to new locations. If you are hosted on this server please make sure to generate a full backup just in case.
Posted in Service Update | Comments Off on Emergency network upgrade on server tiger
March 25th, 2011 shadmin
We are now accepting Alipay as payment gateway for our hosting services. To pay through Alipay, please select “Bank Transfer/Alipay” when placing the order and send the payment directly to our Alipay email account as per the invoice.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on Alipay now accepted at SinoHosting
March 18th, 2011 shadmin
Starting on March 21st we will be charging a service fee for new clients looking to host in China who will need to apply for an ICP license through us. This is due to the increased complexity, work and time now needed to apply for an ICP license.
The service fee is set to RMB800, payable at the beginning of the application. In case of unsuccessful application after 6 months, we can refund 50% or RMB400. The remaining RMB400 is non-refundable.
Clients who already have an ICP license will not be charged that fee and will therefore only pay the normal hosting and, when applicable, the domain registration fee.
Before placing the order or applying please make sure that you meet the requirements and can provide all documents as listed on our ICP web page.
Posted in Service Update | Comments Off on New service fee for ICP registration
March 15th, 2011 shadmin
Hello,
We are experiencing a HDD failure at our Hong Kong Windows server hkwin. Our technicians are working on retrieving the data in order to restore later the websites to a new system. If you have your own backup please open a support ticket immediately for faster restoration.
We expect the restoration and new system set up process to be completed by March 18th at 6:00PM
E-mail accounts are not affected as we use our main Linux servers for handling emails even for our Windows customers.
We apologize for any inconvenience caused but this could not be forecasted.
For any inquiry on this issue please open a support ticket through our website.
The Support Team
www.sinohosting.net
Posted in Service Update | Comments Off on Disk failure at hkwin server
December 19th, 2010 shadmin
We are seeing a DDoS attack on the main IP of this server, we have contacted datacenter for assistance. If you are a client on this server and find your site offline, please open a support ticket to have your site pointed to a different IP. Thank you for your understanding.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on DDoS attack on tiger.sinohosting.net
