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Verification and delisting of ICP licenses

June 30th, 2011 shadmin

In the recent weeks, the local offices of the ministry of industry and information technology, in charge of ICP licenses, have been auditing websites with ICP licenses and delisting those with invalid certificates (business license, ID card etc.) or inaccurate contents (site content not matching the original declaration on the ICP application). Sites which have been moved to a provider different of the one through which the ICP license was originally applied for are also being delisted.

After de-listing it means the site does not have an ICP license and is not legally authorized to be hosted on a mainland China server.

In case you receive a SMS or email from the ministry of industry and information technology in regard of your ICP license being delisted, please contact us directly. For clients who had the license through a third party but are now hosted with us, they will need to apply for a new license ( We will waive 50% of the usual RMB800 one-time application fee. In the meanwhile, your site will be migrated to our Hong Kong server and hosted there until a new ICP license is obtained.

Clients can also choose to move permanently to Hong Kong if they decide not to start the ICP license, this way there is no additional fees if the site will be moved to an equivalent package on the Hong Kong server (for instance from basic-china to basic-hong kong)

Security breach at server central

June 29th, 2011 shadmin

We have experienced today a security breach at our new server central hosted in Hong Kong. A hacker has been able to gain root access to the server and modify homepages of over 40 clients hosted on this server. Since the issue has been known our server admins have started investigating the issue and find out whether this is due to an outdated client or server software through which SSH access was gained from, or otherwise that the root password was gained from other sources. Furthermore they will need to do an in-depth server scanning to find out if any automated script has been uploaded to the server by the hacker.

Due to the complexity of the issue such investigation can take some time. We will update this post as soon as possible.

Meanwhile server logons have been modified and server admins have been working in securing various scripts and cleaning up hosted sites homepages. If only the home pages are affected then the sites should be back to normal as soon as possible. However in case these are sites wide issues then a restoration from latest available backups will be done.

We apologize for the inconvenience caused to all affected clients and are working around the clock to get the situation back to normal as soon as possible. For clients who have their own backups and would like to be moved immediately to a new server in Hong Kong please open a support ticket for us to activate a new account for you.

The Management

Server migration (tiger)

June 5th, 2011 shadmin

Due to recent issues at the server tiger, which has affected the uptime of websites hosted on it, we are scheduling a migration of all accounts hosted on this server to another one at a different datacenter in Hong Kong. The migration will be done over the next 7~10 days. For clients who have registered their domain names through us, or are using our DNS, you do not need to do anything from your end. For clients using their own DNS or have registered their domain names elsewhere, they will be contacted in advance by our support department with the new nameservers and IP address in order to point the domain to the new server after their account migration is completed.

For any question regarding this migration, feel free to open a support ticket by emailing to ; your understanding is much appreciated.

The Management

Router failure at server tiger

June 2nd, 2011 shadmin

Since early this afternoon, there is a router failure at the datacenter where our server tiger is hosted. As a result websites hosted on this server are unreachable although server is up. We are following up with datacenter so that this issue is solved as soon as possible. For clients looking to have their accounts migrated to a different server at a different Hong kong datacenter, please open a support ticket once the server is back online.

Sorry for the inconvenience caused as this happened during business hours and could not have been predicted.

The Management

Unfortunately this issue is not yet solved and datacenter said it can take up to 2h more before the server is back online. As this downtime might exceed six hours, once your site is up please open a support ticket to obtain a downtime credit. Once again our apologies but this issue was beyond our control, we are maintaining close contact with the datacenter so that this issue is solved at the earliest.

This issue has now been solved the server is back online. We thank you for your patience.

Plesk Windows Hosting Plans available in Hong Kong

June 1st, 2011 shadmin

After months of development, we are happy to announce the launch of our Plesk-based Windows shared hosting plans in Hong Kong. The new platform represents an upgrade of the previous system which was based on a Chinese control panel and had very limited features.

The new Plesk shared hosting server includes the following:
-Windows server 2008 operating system
-AMD 8 cores processor with 15K SAS storage
-Bilingual administration panel (English and Simplified Chinese)
-Local email functionality
-MSSQL 2005/Mysql databases with local database administration software
-ASP, and PHP 5.2 support
-Spam Assassin, antiviruses, and Plesk application pack

Overall this would improve the overall reliability of our Hong Kong Windows offering.

We will be transferring existing clients on the old system to the new platform over the next month. Our support department will be contacting you shortly if you are currently on such plan. In case you want to expedite the transfer of your account, please open a support ticket or email to support @