New ICP License Application Process

In response to the increasing delays of our existing ICP license application process, and the growing backlog of existing applicants, we have been working on finding new ways to speed up this process and have our clients website obtain this license in a shorter period. We are happy to announce today the launch of a streamlined application process in partnership with a new datacenter provider in Shanghai, through which licenses can be approved in as few as 10-15 days after receipt of valid documents.

Going forward, ICP license application would follow the process below:

1) Clients receive the link to download the ICP license application package once they place the order through our website.

2) Read the procedures and prepare all required documents.

3) After filling the forms, they will send the scanned files back to our ICP department for confirmation.

4) Within 24h we will confirm whether everything is done properly, after which the original documents can be sent to the provided address.

The contact person, who must be a Chinese national, will need to come to our datacenter provider address to take a photo as per the requirements. Other alternatives are explained in the ICP application package.

Unfortunately, in order to move forward with the new system, we will not be able to process any outstanding application. Please resubmit a new application if you have not yet obtained an ICP license so that we can start to work on it immediately.

Existing clients who have further questions are welcome to open a ticket to our ICP department through our portal.

The Management
SinoHosting.net

Posted in China Hosting, Service Update | Comments Off on New ICP License Application Process

IP Address Change – Server Central

Due to a hardware failure at our server central.sinohosting.net in Hong Kong over last week end, followed by unsuccessful attempts for system recovery, a replacement server has been set up and all hosted clients on the central server migrated to that new server (with new IP address). If you using our DNS and were previously hosted on the central server, you do not need to do anything as our DNS were updated to the new IPs and your website should load automatically from the new location.

If you use your own DNS, please contact our support team to obtain the new server IP to manually point to that address.

We apologize for any downtime or inconvenience experienced over the last few days. Any affected client is requested to open a support ticket with our billing department to request a RMB100 downtime credit which will be automatically deducted from any future purchase or renewal invoice.

The Management
SinoHosting.net

Posted in Service Update | Comments Off on IP Address Change – Server Central