Since early this afternoon, there is a router failure at the datacenter where our server tiger is hosted. As a result websites hosted on this server are unreachable although server is up. We are following up with datacenter so that this issue is solved as soon as possible. For clients looking to have their accounts migrated to a different server at a different Hong kong datacenter, please open a support ticket once the server is back online.

Sorry for the inconvenience caused as this happened during business hours and could not have been predicted.

The Management
www.sinohosting.net

Update#1
Unfortunately this issue is not yet solved and datacenter said it can take up to 2h more before the server is back online. As this downtime might exceed six hours, once your site is up please open a support ticket to obtain a downtime credit. Once again our apologies but this issue was beyond our control, we are maintaining close contact with the datacenter so that this issue is solved at the earliest.

Update#2
This issue has now been solved the server is back online. We thank you for your patience.

This entry was posted on Thursday, June 2nd, 2011 at 5:52 pm and is filed under Service Update. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.