Due to a hardware failure at our server central.sinohosting.net in Hong Kong over last week end, followed by unsuccessful attempts for system recovery, a replacement server has been set up and all hosted clients on the central server migrated to that new server (with new IP address). If you using our DNS and were previously hosted on the central server, you do not need to do anything as our DNS were updated to the new IPs and your website should load automatically from the new location.

If you use your own DNS, please contact our support team to obtain the new server IP to manually point to that address.

We apologize for any downtime or inconvenience experienced over the last few days. Any affected client is requested to open a support ticket with our billing department to request a RMB100 downtime credit which will be automatically deducted from any future purchase or renewal invoice.

The Management
SinoHosting.net

This entry was posted on Wednesday, September 4th, 2019 at 5:43 pm and is filed under Service Update. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.