November 1st, 2010 shadmin
We have just received a short maintenance notice from Tele Asia datacenter, where our shared hosting server hkta.sinohosting.net , as well as our Hong Kong Linux VPS node are hosted. Clients hosted at these two servers will be affected. We apologize for the short notice as we were also notified this morning only.
Subject: Scheduled Maintenance at Tele-Asia, 01/11/10
Maintenance in our data centre is scheduled to commence at 10AM (HKT, GMT+8), November 1st 2010 for approx 2 hours. During this period, your server may be affected by these works. We apologize for any inconvenience this may cause.
Kind Regards
Tele-Asia Support
Posted in Customer Support | Comments Off on Maintenance at Tele Asia datacenter
August 20th, 2009 shadmin
Over the last 24h we are experiencing some issues with our billing system, existing clients are not able to log in to view their billing accounts, while we are unable to receive new orders. Our admins are working on it to get it back asap. Meanwhile, for renewals, please contact our billing department at billing@sinohosting.net for manual processing. For new orders as well, you can email support@sinohosting.net with your selected plan to receive an invoice by email.
Details will be updated in the billing system as soon as it is fully operational. We apologize for any inconvenience caused.
Posted in Customer Support, Service Update | Comments Off on Billing system issue
July 16th, 2008 shadmin
If you are a Linux shared account customer (Chinese server), please be aware that following a server change the IP address of your server has now changed to 58.215.65.53. In case we manage your DNS then there is nothing to do at your side, since we would get it done by ourselves. If however you do control your domain name servers, you will need to update the A record to this new IP address.
If you need further assistance in that regard feel free to email us directly at support@sinohosting.net
Posted in Customer Support, Service Update | Comments Off on Change of IP address for the China Linux server
May 13th, 2008 shadmin
We are pleased to announce that customers worldwide will now be able to pay for our hosting services using their credit cards. In partnership with Payoneer, you will be able to use your Visa or Mastercard credit card (or debit card) to make payments for our web hosting services. If you are based in the United States, you can even pay directly using your bank account.
When placing an order, please choose Credit Card (Mastercard or Visa) as payment method. If you experience any issue or need additional information, please email billing@sinohosting.net
Please note that if you are a Paypal user, you still can use your credit card to fund your payment through Paypal.
Posted in Company News, Customer Support, General | Comments Off on Direct credit card payment now available
March 4th, 2008 shadmin
As you may have noticed if your site is hosted on our China servers, our Shanghai-hosted sites were down from late Sunday afternoon throughout Monday. This was due to a server suspension notice that came after some user hosted on the same IP range in the China Telecom datacenter (not from our company however), where our server resides, was found to have uploaded some “unauthorized” content. SinoHosting.net apologizes for the downtime caused, but it was beyond our scope of influence.
Sites are back online now, if you continue to experience any problems make sure to contact us immediately.
Posted in Customer Support | Comments Off on Shanghai server downtime notice
January 1st, 2008 shadmin
Our corporate web hosting plan now can be used for up to 5 domains. If you plan to create multiple sites for your company or organization, this is probably the most suitable option. The total web space (1GB), bandwidth (20GB), and e-mail accounts (500) will be shared between the five sub-hosting accounts, and each account will have its own control panel.
The current price of your corporate web hosting package is RMB1,450 per year. Furthermore, you can take advantage of our January promotion and have a 10% discount if you order this package before January 31st, 2008. For more details please visit our web hosting packages page.
Posted in Company News, Customer Support, Web Hosting | 1 Comment »
