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Disk failure at hkwin server

March 15th, 2011 shadmin

We are experiencing a HDD failure at our Hong Kong Windows server hkwin. Our technicians are working on retrieving the data in order to restore later the websites to a new system. If you have your own backup please open a support ticket immediately for faster restoration.

We expect the restoration and new system set up process to be completed by March 18th at 6:00PM

E-mail accounts are not affected as we use our main Linux servers for handling emails even for our Windows customers.

We apologize for any inconvenience caused but this could not be forecasted.

For any inquiry on this issue please open a support ticket through our website.

The Support Team

Issues with one of the Chinese servers

November 10th, 2008 shadmin

One of our servers in Shanghai is experiencing some technical problems since this morning, resulting in some downtime for some of our users. This is a server that we have with China Telecom. They are working on the problem now and we hope to have the server back online very soon.
We apologize for the inconvenience. As this server has experienced similar problems recently as well, we plan to move users on that server to a new one that is more reliable. If your site is on that server, you can contact us to have your site moved asap.