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Server HK4 Emergency Migration

December 19th, 2023 shadmin

Due to our datacenter terminating the server HK4 in error, we will need to re-create all accounts on that server on a new one. Unfortunately the termination happened during our overnight backup window, effectively corrupting all our backups. While we may be able retrieve some data from historical backups, clients should be prepared to restore their own websites and re-create their email accounts on the new server.

All affected users will be receiving their new access details in thext 24-48 hours. If you do not, please open a ticket to the Support department. If you have your own full cpmove backup available, please contact us so that we can work on restoring the account to the new server.

We apologize for this issue which has caused services to be offline over the last few days and would like to stress the importance of downloading your own backups from cPanel regularly as per our terms of services.

The Management

Disk failure at hkwin server

March 15th, 2011 shadmin

We are experiencing a HDD failure at our Hong Kong Windows server hkwin. Our technicians are working on retrieving the data in order to restore later the websites to a new system. If you have your own backup please open a support ticket immediately for faster restoration.

We expect the restoration and new system set up process to be completed by March 18th at 6:00PM

E-mail accounts are not affected as we use our main Linux servers for handling emails even for our Windows customers.

We apologize for any inconvenience caused but this could not be forecasted.

For any inquiry on this issue please open a support ticket through our website.

The Support Team

Issues with one of the Chinese servers

November 10th, 2008 shadmin

One of our servers in Shanghai is experiencing some technical problems since this morning, resulting in some downtime for some of our users. This is a server that we have with China Telecom. They are working on the problem now and we hope to have the server back online very soon.
We apologize for the inconvenience. As this server has experienced similar problems recently as well, we plan to move users on that server to a new one that is more reliable. If your site is on that server, you can contact us to have your site moved asap.