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Server HK4 Emergency Migration

December 19th, 2023 shadmin

Due to our datacenter terminating the server HK4 in error, we will need to re-create all accounts on that server on a new one. Unfortunately the termination happened during our overnight backup window, effectively corrupting all our backups. While we may be able retrieve some data from historical backups, clients should be prepared to restore their own websites and re-create their email accounts on the new server.

All affected users will be receiving their new access details in thext 24-48 hours. If you do not, please open a ticket to the Support department. If you have your own full cpmove backup available, please contact us so that we can work on restoring the account to the new server.

We apologize for this issue which has caused services to be offline over the last few days and would like to stress the importance of downloading your own backups from cPanel regularly as per our terms of services.

The Management

IP Address Change – Server Central

September 4th, 2019 shadmin

Due to a hardware failure at our server in Hong Kong over last week end, followed by unsuccessful attempts for system recovery, a replacement server has been set up and all hosted clients on the central server migrated to that new server (with new IP address). If you using our DNS and were previously hosted on the central server, you do not need to do anything as our DNS were updated to the new IPs and your website should load automatically from the new location.

If you use your own DNS, please contact our support team to obtain the new server IP to manually point to that address.

We apologize for any downtime or inconvenience experienced over the last few days. Any affected client is requested to open a support ticket with our billing department to request a RMB100 downtime credit which will be automatically deducted from any future purchase or renewal invoice.

The Management

Hong Kong windows shared hosting server issues

June 16th, 2010 shadmin

As you may be aware of, we are experiencing some downtime on our Hong Kong windows server. We are considering reinstalling the whole server tomorrow and then restoring clients backups. We apologize for any inconvenience caused.

Hong Kong server outage

June 1st, 2009 shadmin

Due to technical issues at the datacenter we use in Hong Kong clients hosted on the Hong Kong server will notice downtime to their sites and emails since this morning. Our admins are working in coordination with the datacenter to get our servers back online as soon as possible. Sorry for the inconvenience caused.

Hong Kong server maintenance notice

March 19th, 2009 shadmin

The datacenter our Hong Kong server is hosted at will be performing some maintenance tasks on the 23rd of March 2009 between 1:00AM and 5:00AM Hong Kong time. During this time, there might be brief interruption of service and short-time network instability. Our apologies for any inconvenience caused.

Launch of our Hong Kong web hosting services

February 13th, 2009 shadmin

After several weeks of testing, we are pleased to officially debut offering Hong Kong web hosting services. Our server is located in one of the top datacenters in Hong Kong, highly reliable, with good connectivity to mainland China, and would be the best option for clients who need good speed for their sites from both China and overseas.

The pricing of the hosting in Hong Kong would be the same as our current “International” locations, which means starting from RMB300/year (USD44) for 200MB disk space/2GB bandwidth/5 email accounts/5mysql database/CPanel, and includes a free domain name.

We only have a Linux server at the moment (LAMP). We will be also offering our standard email hosting plans using this new location.

Current customers who are on US locations and wish to transfer their sites to the Hong Kong server can do so but we charge a one-time service fee of RMB100.

Hong Kong server coming soon

November 21st, 2008 shadmin

We are pleased to pre-announce that we will be adding soon Hong Kong to the list of server locations available from SinoHosting. We expect it to go live in the first quarter of 2009. Subscribe to our newsletter or to this blog to receive updates when this comes into effect.