December 19th, 2023 shadmin
Due to our datacenter terminating the server HK4 in error, we will need to re-create all accounts on that server on a new one. Unfortunately the termination happened during our overnight backup window, effectively corrupting all our backups. While we may be able retrieve some data from historical backups, clients should be prepared to restore their own websites and re-create their email accounts on the new server.
All affected users will be receiving their new access details in thext 24-48 hours. If you do not, please open a ticket to the Support department. If you have your own full cpmove backup available, please contact us so that we can work on restoring the account to the new server.
We apologize for this issue which has caused services to be offline over the last few days and would like to stress the importance of downloading your own backups from cPanel regularly as per our terms of services.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on Server HK4 Emergency Migration
November 22nd, 2023 shadmin
We are happy to announce that our suspension of bank transfers in China has come to an end and we are again able to offer bank transfer as payment option for our mainland China customers. Clients in mainland China will be able to pay in Chinese Yuans (RMB) to our corporate account in Shanghai (with CITIC Bank) and also request an official tax invoice (Fapiao) for that payment.
Please note that for all payments of less than RMB1,000, we will be charging a RMB20 additional fee to cover for the delivery of the Fapiao to by Shunfeng Express to your address in China.
The fapiao request has also been simplified and can be done directly by opening a ticket to our billing department. We are working on launching a form for Fapiao requests in the near future.
The Management
SinoHosting.net
Posted in Company News, Service Update | Comments Off on Bank transfers now available in mainland China
September 21st, 2019 shadmin
In response to the increasing delays of our existing ICP license application process, and the growing backlog of existing applicants, we have been working on finding new ways to speed up this process and have our clients website obtain this license in a shorter period. We are happy to announce today the launch of a streamlined application process in partnership with a new datacenter provider in Shanghai, through which licenses can be approved in as few as 10-15 days after receipt of valid documents.
Going forward, ICP license application would follow the process below:
1) Clients receive the link to download the ICP license application package once they place the order through our website.
2) Read the procedures and prepare all required documents.
3) After filling the forms, they will send the scanned files back to our ICP department for confirmation.
4) Within 24h we will confirm whether everything is done properly, after which the original documents can be sent to the provided address.
The contact person, who must be a Chinese national, will need to come to our datacenter provider address to take a photo as per the requirements. Other alternatives are explained in the ICP application package.
Unfortunately, in order to move forward with the new system, we will not be able to process any outstanding application. Please resubmit a new application if you have not yet obtained an ICP license so that we can start to work on it immediately.
Existing clients who have further questions are welcome to open a ticket to our ICP department through our portal.
The Management
SinoHosting.net
Posted in China Hosting, Service Update | Comments Off on New ICP License Application Process
September 4th, 2019 shadmin
Due to a hardware failure at our server central.sinohosting.net in Hong Kong over last week end, followed by unsuccessful attempts for system recovery, a replacement server has been set up and all hosted clients on the central server migrated to that new server (with new IP address). If you using our DNS and were previously hosted on the central server, you do not need to do anything as our DNS were updated to the new IPs and your website should load automatically from the new location.
If you use your own DNS, please contact our support team to obtain the new server IP to manually point to that address.
We apologize for any downtime or inconvenience experienced over the last few days. Any affected client is requested to open a support ticket with our billing department to request a RMB100 downtime credit which will be automatically deducted from any future purchase or renewal invoice.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on IP Address Change – Server Central
June 19th, 2017 shadmin
We are happy to announce that starting immediately, we are offering Macau as an option for our international hosting plans.
This new addition strengthens our leading position in the Greater China hosting industry, since we are the only company offering hosting in mainland China, Hong Kong, Taiwan and now Macau. Beyond these locations, we also offer web hosting in South Korea, Singapore, the United States and Europe (United Kingdom and the Netherlands)
As with our other international hosting plans, pricing starts at RMB500 (USD75) per year only. This is a standard cPanel hosting with all the features of our other packages, including backups, uptime monitoring, Softaculous, full WordPress support and more.
For any question about our Macau hosting plans, please contact us at sales at sinohosting.net
The Management
SinoHosting.net
Cycom China Limited
Posted in Company News, International, Service Update, Web Hosting | Comments Off on SinoHosting adds Macau location to its international hosting offerings
November 15th, 2016 shadmin
Starting immediately, SinoHosting cPanel license pricing is changed as below:
-Dedicated server license: RMB300/month or RMB3,000/year
-VPS/Cloud server license: RMB125/month or RMB1,250/year
Existing clients paying the old prices should contact us for update if their next invoice does not reflect the new pricing.
As an official cPanel hosting partner, we will continue passing our discounts to our end customers while building up our position of leading cPanel hosting provider in mainland China and Hong Kong.
Posted in Service Update | Comments Off on cPanel license price change
August 6th, 2014 shadmin
Due to recent abuses of our refund policy (including spammers and bandwidth abusers taking advantage of our existing policy to cause havoc on our servers), we have decided to reduce our refund policy period from 15 days to 10 days. Furthermore, undocumented refunds (without any valid reason) will be charged a 15% cancellation fee.
Our updated refund policy is available at the same address, www.sinohosting.net/refund-policy.php
SinoHosting is one of the very few firms in China to offer a refund policy. We believe 10 days should be sufficient to test the reliability of our servers and its suitability for a customer specific needs.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on Refund policy update
June 12th, 2014 shadmin
Since yesterday we are experiencing issues with the aberdeen hard drive as well as exim services. Our admins are still working on full resolution together with the datacenter technicians. We apologize for the downtime caused especially to the email services.
We have about 400 clients websites hosted on this server which are affected. We expect resolution tonight or otherwise will just migrate all accounts to a new server.
Affected clients may open a ticket with our billing department to claim a one month downtime credit to their account.
The Management
SinoHosting.net
Posted in Service Update | 1 Comment »
August 11th, 2013 shadmin
Over the last week we have experienced a hardware failure at one of our VPS nodes (“node 3”) which also hosted the clients on server cobra.premiumdns.info ; despite our best efforts and the use of a third party data recovery firm we have been unable to get back the server disks working again.
In order to get clients back online, we will be setting up new hosting accounts and virtual private servers based on the existing packages. VPS clients will keep their previous IP, while shared hosting clients will be set up on a new server with a different IP and different nameservers. Shared hosting clients who do not have their domains registered with us will need to update their domain nameservers with their current registrar.
We apologize for this issue and the data loss. Each affected customer will receive one month credit to his/her billing account with us.
Again, there is no hardrive that is 100% guaranteed against failure, we remind all clients to ensure keeping their own backups so that they are back online quickly in events like this.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on Node 3 and Cobra server issues
May 4th, 2013 shadmin
Since yesterday evening the 210.56.51 IP range at our Hong Kong datacenter has become unavailable due to issues at the upstream provider. All servers and VPS in that IP range have been allocated a new IP range. We are in the process of updating the servers and clients affected and expect all clients to be back online by noon today.
We apologize for the inconvenience due to not having received any type of notice from our datacenter beforehand.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on Change of IP range at Hong Kong datacenter
