April 23rd, 2012 admin
We have been informed this morning by our Hong Kong DC of an emergency network upgrade which will take place between 9 and 11:00PM. During that period, there will be network instability including short terms downtime. We apologize for the short notice as we were informed this morning. Multiple shared hosting servers will be affected.
We are following up with the datacenter to get the network back online as soon as possible.
April 8th, 2012 admin
We are happy to announce that 5 additional datacenters are now available for server colocation service through SinoHosting:
-Beijing Dongsi (Beijing Unicom)
-Beijing Guoyan (Beijing Dual Line network)
-PACNET (Hong Kong)
This increases the total number of available datacenters for China server co-location to 12.
To learn more about our server co-location service or to apply for this service, please go to our website
April 7th, 2012 admin
Due to networking issues at the upstream provider, the IP address 18.104.22.168 was unavailable since April 6th, 2012, taking offline all sites hosted on this IP. We have immediately taken the necessary measures to obtain a new IP and have clients sites migrated on that IP in our system.
For clients who are using our nameservers ns19.sinohosting.net / ns20.sinohosting.net their sites should be back online now as they would be automatically updated by the system. For clients using external nameservers however they will need to update manually their records to the new IP. Please open a support ticket to obtain the new IP information.
We apologize for any inconvenience caused.
March 31st, 2012 admin
Due to the additional work required in the registration process for .cn domain names, starting from April 1st, 2012, .cn domain names registration prices are increased from the current RMB125/year to RMB180/year. This applies to .cn, .com.cn, .net.cn, .org.cn and all other .cn related domains. The same price is valid for domain transfers and domain renewals.
March 12th, 2012 admin
Since yesterday late night we are experiencing recurring DDoS attacks on the server taipo. Due to the scale of the attack there is little the datacenter can do to mitigate other than temporarily null routing the IP. This will affect uptime of all sites hosted on it.
We apologize for the inconvenience but in a shared hosting environment there is little we can do as we do not know the client site that is causing the DDoS. We are exploring alternatives including changing the server IP addresses to see if this can solve the issue.
Clients who have their own backups and want to be migrated to a different server can submit a ticket at email@example.com so that we activate a new account for them.
March 2nd, 2012 admin
Due to growing demand in the local markets in Guangdong province and Beijing (plus northern China), we are now offering shared hosting services on servers in Beijing and Guangdong respectively. In Beijing we are using a dual line datacenter with access to both China Unicom and China Telecom. In Guangdong we will be using a cloud server built on datacenters in Shenzhen, Zhongshan and Dongguan.
Prices are the same as our standard shared hosting plans (which up to now were offered in Shanghai and Jiangsu), and we will also use our standard cPanel setup.
Existing clients who are hosted in Shanghai or Jiangsu who would like to move there must note however that they would need to cancel their existing ICP license an apply for a new one through the new datacenter. If this service is needed we will give a 50% discount on our normal ICP license application charges (so that would be RMB400). If your site is running fine in Shanghai or Jiangsu or if you are targeting the China-wide area there is no need actually to move your site.
There is no change to our VPS and dedicated services however which will still be offered out of Jiangsu and Shanghai only.
March 1st, 2012 admin
In recent days, we have noted a number of customers reporting third party codes uploaded to their sites. In most cases, a single line or a short paragraph were added to their index page, either linking to a third party site or directly trying to install a trojan on the page visitor’s computer when no antivirus was present. In affected clients websites we have not seen changes to the databases or other files. It appears to be done by an automated software that has obtained FTP access to those accounts.
We have audited our servers and did not find any malware, however we are not taking any risks and would like to remind to all shared hosting customers standard procedures to keep their accounts secured:
1) Please make sure to update your cPanel password regularly and make sure this password is kept securely, and is not the same as your email or other online accounts.
2) Make sure to update your PHP scripts to the latest versions (especially open source scripts such as wordpress, joomla etc.)
3) Make sure that all computers accessing your account through FTP or cPanel are spyware and malware-free, and have up-to-date antivirus and anti-malware software. Computers from which your account is accessed should not be used to visit sites potentially dangerous such as torrent sites, adult sites etc., or run related softwares.
If you have forgotten your password, please submit a ticket at firstname.lastname@example.org from your registered email account to have your password reset
On our end we are implementing a new security rule to force cPanel password changes every six months, however clients can are recommended to update their passwords even more often. We apologize for the additional trouble however this should go a long way in ensuring passwords of the accounts are not gained by unauthorized third-parties.
Should you notice any unusual activity at your account or changes to your home page please make sure to contact our support team at email@example.com for assistance.
February 22nd, 2012 admin
Due to popular demand, and after months of preparation, SinoHosting is happy to announce the addition of email marketing to its portfolio of services. Our email marketing services will complement nicely our web hosting, ftp hosting and web design, and contribute to our goal of becoming the all-in-one web solution provider for foreign companies in China.
Our China email marketing services start from RMB300/month only (for a list of 2500 subscribers with unlimited mailing), and is built upon an easy-to-use platform which allows even web novices to create and manage their email campaigns with minimum effort. For clients who wants to outsource the management of their email campaign or due to lack of time or qualified in-house staff, they can also select our fully managed service through which SinoHosting handles all their campaigns, list building and integration within their website.
Self managed clients will be able to manage their campaigns through our email marketing portal; from this portal, they can create, send and track their email campaigns at their own schedule.
For details about this new service, please go to our email marketing page.
February 20th, 2012 admin
As part of the upgrade of our infrastructure, and due to ongoing IP blacklisting issues at hknwt IP addresses, all accounts on that server have been migrated to the new server stanley.sinohosting.net, which is also located in Hong Kong; clients using our nameservers ns11.sinohosting.net / ns12.sinohosting.net do not need to do any change, their site should be automatically running from the new server by now. For clients using external domain nameservers, they will need to update manually their site to point to the new IP address: 22.214.171.124.
For FTP access the IP address changes to 126.96.36.199. To access your control panel you can continue to use www.yourdomain.com/cpanel , all existing usernames and passwords should remain the same.
The old server hknwt.sinohosting.net will stay up for a week the time we ensure all sites are running properly from the new location. Should you have any issue with your site after the migration, please make sure to contact our support department for assistance.
The Management Team
January 25th, 2012 admin
Earlier this evening, our main VPS node went down due to a network card failure. We have commissioned the datacenter for replacement however as they did not have a spare part at hand, it would take longer to get one delivered onsite. We are following up on them to get this done asap. We apologize for the downtime caused to clients who have their VPS or websites hosted on this server. Our own billing and support system is on that server and has also been down since. We hope to get everything back up and running within the next two hours.
Unfortunately we were unable to find a replacement network card until now, and due to the holidays it might take a few days to have a compatible replacement network card shipped over from mainland China. While our admins are still working on finding an alternative, we have already started to set up a new VPS node which will go live later tonight. Our support ticket system will also be available at that time. For clients who have their own backups, please submit a support ticket to firstname.lastname@example.org as soon as the VPS node is available so that we set you up with a new VPS immediately.
Until then, if you have any other issue that requires immediate assistance please email directly to email@example.com
We apologize for the inconvenience caused. All affected customers will receive a half month downtime credit due to this outage.