December 19th, 2023 shadmin
Due to our datacenter terminating the server HK4 in error, we will need to re-create all accounts on that server on a new one. Unfortunately the termination happened during our overnight backup window, effectively corrupting all our backups. While we may be able retrieve some data from historical backups, clients should be prepared to restore their own websites and re-create their email accounts on the new server.
All affected users will be receiving their new access details in thext 24-48 hours. If you do not, please open a ticket to the Support department. If you have your own full cpmove backup available, please contact us so that we can work on restoring the account to the new server.
We apologize for this issue which has caused services to be offline over the last few days and would like to stress the importance of downloading your own backups from cPanel regularly as per our terms of services.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on Server HK4 Emergency Migration
November 22nd, 2023 shadmin
We are happy to announce that our suspension of bank transfers in China has come to an end and we are again able to offer bank transfer as payment option for our mainland China customers. Clients in mainland China will be able to pay in Chinese Yuans (RMB) to our corporate account in Shanghai (with CITIC Bank) and also request an official tax invoice (Fapiao) for that payment.
Please note that for all payments of less than RMB1,000, we will be charging a RMB20 additional fee to cover for the delivery of the Fapiao to by Shunfeng Express to your address in China.
The fapiao request has also been simplified and can be done directly by opening a ticket to our billing department. We are working on launching a form for Fapiao requests in the near future.
The Management
SinoHosting.net
Posted in Company News, Service Update | Comments Off on Bank transfers now available in mainland China
May 19th, 2023 shadmin
Due to recent changes in regulations on cross border intra-company transactions and transfer pricing regulations in China, the option to pay invoices to our Shanghai company account at CITIC bank is temporarily suspended. Clients in mainland China will need to pay their invoices through our Alipay account only, or make a wire transfer to our bank account in Hong Kong directly.
Sinohosting will also stop issuing tax invoices (fapiaos) until further notice, as the company is operated from Hong Kong.
We apologize for any inconvenience caused.
The Management
Cycom China Limited
Posted in Company News | Comments Off on Suspension of bank transfer payment options for mainland China customers
February 9th, 2020 shadmin
As part of our continuous infrastructure improvement, clients on our Aberdeen and Olympic servers in Hong Kong have now been moved to a new server. The IP address has changed and all concerned clients will receive details by email directly.
All migrated users will notice an increase in performance due to higher memory at the new server, as well as a better email deliverability.
For clients who have their domain names registered with SinoHosting, we would have updated the DNS to point to the new server already. If not, please make sure to update your DNS to ns15.sinohosting.net/ns16.sinohosting.net as soon as possible.
We thank you for your understanding on this matter. Please open a support ticket if you experience any issue with your website and we will make sure to assist you promptly.
The Management
SinoHosting.net
Posted in General | Comments Off on Server Change Notification – Hong Kong users
September 21st, 2019 shadmin
In response to the increasing delays of our existing ICP license application process, and the growing backlog of existing applicants, we have been working on finding new ways to speed up this process and have our clients website obtain this license in a shorter period. We are happy to announce today the launch of a streamlined application process in partnership with a new datacenter provider in Shanghai, through which licenses can be approved in as few as 10-15 days after receipt of valid documents.
Going forward, ICP license application would follow the process below:
1) Clients receive the link to download the ICP license application package once they place the order through our website.
2) Read the procedures and prepare all required documents.
3) After filling the forms, they will send the scanned files back to our ICP department for confirmation.
4) Within 24h we will confirm whether everything is done properly, after which the original documents can be sent to the provided address.
The contact person, who must be a Chinese national, will need to come to our datacenter provider address to take a photo as per the requirements. Other alternatives are explained in the ICP application package.
Unfortunately, in order to move forward with the new system, we will not be able to process any outstanding application. Please resubmit a new application if you have not yet obtained an ICP license so that we can start to work on it immediately.
Existing clients who have further questions are welcome to open a ticket to our ICP department through our portal.
The Management
SinoHosting.net
Posted in China Hosting, Service Update | Comments Off on New ICP License Application Process
September 4th, 2019 shadmin
Due to a hardware failure at our server central.sinohosting.net in Hong Kong over last week end, followed by unsuccessful attempts for system recovery, a replacement server has been set up and all hosted clients on the central server migrated to that new server (with new IP address). If you using our DNS and were previously hosted on the central server, you do not need to do anything as our DNS were updated to the new IPs and your website should load automatically from the new location.
If you use your own DNS, please contact our support team to obtain the new server IP to manually point to that address.
We apologize for any downtime or inconvenience experienced over the last few days. Any affected client is requested to open a support ticket with our billing department to request a RMB100 downtime credit which will be automatically deducted from any future purchase or renewal invoice.
The Management
SinoHosting.net
Posted in Service Update | Comments Off on IP Address Change – Server Central
July 24th, 2018 shadmin
As part of the ongoing consolidation of our parent company Cycom Hong Kong brands, we are happy to announce that we have finalized the acquisition of HostMacau.com, as well as the consolidation of all HostMacau clients on our platform.
HostMacau clients should not see any change in their services since their server remain the same. The only change is that at their next billing they will be invoiced by SinoHosting instead of HostMacau. Also, for support issues, they will now need to contact or open support tickets with SinoHosting.
Through the acquision of HostMacau, SinoHosting has now added Macau to the list of its servers location. As a launching promotion, the company is offering six additional months for free for all new shared hosting orders on that location.
For any question regarding this migration, please send an email to migration@cycom.com.hk ; you can also open a support ticket with SinoHosting.net
The Management
SinoHosting.net
www.sinohosting.net
Posted in Company News | Comments Off on SinoHosting completes the acquision of HostMacau clients
January 8th, 2018 shadmin
Due to an ongoing government investigation affecting one of our datacenters, servers in that datacenter are now offline. We do not have an ETA on when the issue will be solved and servers accessible again. For clients affected, we offer the option to set up a new server at a different datacenter. It will take a couple of days for the new server to be brought online and we will be giving a RMB300 credit to all affected clients.
We apologize for this issue which unfortunately is beyond our control.
The Management
SinoHosting.net
Posted in Dedicated Servers | Comments Off on Server migration
November 17th, 2017 shadmin
Following an internal restructuration, all our payments from Hong Kong and overseas will now be received by our parent company Cycom Hong Kong Limited. As such, our previous bank account at HSBC should not be used by our international clients.
All new invoices should come automatically with the new bank information. You can also review our current bank details at this page.
We apologize for any inconvenience caused.
The Management
SinoHosting.com
Posted in Company News | Comments Off on SinoHosting bank information update
October 24th, 2017 shadmin
We will be proceeding to a system upgrade from midnight October 25th at 12:00AM until 3:00AM. During that time, access to the client area may be affected. This maintenance will also affect our ordering system.
We apologize for any inconvenience caused.
The Management
www.sinohosting.net
Posted in General | Comments Off on SinoHosting client system upgrade
