January 10th, 2011 shadmin
We are pleased to announce that we have upgraded our billing system
to the latest version available from the developper (WHMCS). From now
on, new orders and renewals will be available in USD (previously the
Chinese Yuan or RMB was the only currency available).
As a result, invoices settlement, order payments or account
funding/credit can be done automatically through our billing system
with Paypal without the need of a manual conversion as previously
required.
Some minor tweaks are still being done on the billing system,
including the integration with our main site design, however all
functions are already fully avalable.
Posted in Company News | Comments Off on Upgrade to our billing system
December 23rd, 2010 shadmin
Please note that the main IP address for server tiger.sinohosting.net is now changed to the following: 121.127.250.204 ;
If you are using our domain name servers then there should be no change required from your end. You will simply need to update your FTP settings to the new value. If you are using an external DNS however you will need to update your records there.
For clients having their own dedicated IP address on this server there should be no change whatsoever unless further instructions.
We apologize for any inconvenience caused. Should you have any question feel free to open a support ticket from our website.
We wish you a happy holiday.
The Management
www.sinohosting.net
Posted in Web Hosting | Comments Off on New IP address for tiger.sinohosting.net
December 19th, 2010 shadmin
We are seeing a DDoS attack on the main IP of this server, we have contacted datacenter for assistance. If you are a client on this server and find your site offline, please open a support ticket to have your site pointed to a different IP. Thank you for your understanding.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on DDoS attack on tiger.sinohosting.net
December 6th, 2010 shadmin
We have done a few updates to our Hong Kong HKDS-3 and HKDS4 plans.
1) New servers for those plans will now be hosted at the New World Telecom datacenter. HKDS-1 and HKDS-2 will continue to be hosted at Diyixian datacenter.
2) The HKDS-4 specifications have been upgraded to the following:
-CPU: Intel core i5 650 (3.20GHz)
-RAM: 4GB
-HDD: 500GB SATA
-2 IP addresses
-Unmetered bandwidth
3) The HKDS-4 is now available on a monthly basis, at RMB2,500/month with a one-time RMB200 setup fee (previously this plan was available only for a minimum 3 month contract). From three months and beyond there is no setup fee as for our other Hong Kong dedicated servers packages.
The Management
www.sinohosting.net
Posted in Dedicated Servers, Service Update | Comments Off on Updates to our Hong Kong Dedicated Servers plans
November 10th, 2010 shadmin
Our server hkta.sinohosting.net has been down since late this morning, and attempts to contact the datacenter (Tele Asia) have so far been unsuccessful. We do not have an ETA about when the server will be back online. Clients hosted on the server hkta.sinohosting.net, as well as some of our Hong Kong VPS clients are affected.
We apologize for the inconvenience and do our best in order to get the server back online asap. Unfortunately as we do not have a physical access to the server we can only wait for the Tele Asia staff to solve it. Downtime credits will be applied to all accounts affected.
If you have a backup of your site and wants to be migrated to a new server, please open a support ticket through our client area and our admins will set up a new account for you within 1h.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on Downtime at hkta
November 1st, 2010 shadmin
We have just received a short maintenance notice from Tele Asia datacenter, where our shared hosting server hkta.sinohosting.net , as well as our Hong Kong Linux VPS node are hosted. Clients hosted at these two servers will be affected. We apologize for the short notice as we were also notified this morning only.
Subject: Scheduled Maintenance at Tele-Asia, 01/11/10
Maintenance in our data centre is scheduled to commence at 10AM (HKT, GMT+8), November 1st 2010 for approx 2 hours. During this period, your server may be affected by these works. We apologize for any inconvenience this may cause.
Kind Regards
Tele-Asia Support
Posted in Customer Support | Comments Off on Maintenance at Tele Asia datacenter
September 16th, 2010 shadmin
Following a notice from the CNNIC, domestic registrars are currently investigating .cn domain names in order to make sure owners have provided the required documentation. In January this year we have sent mails to all our clients to request them to provide both their passport copy and copy of business license (when applicable) in order to comply with the CNNIC requirements. If you have registered a .cn domain name with us and your site has stopped resolving then it means you haven’t sent us the documents or these documents have not been accepted as valid by the registrar. Such domains show “ClientHold” as status when doing a whois search instead of the normal value (“OK”).
In case you are concerned by the situation above, please send immediately to our support email:
-The passport copy of your registrant (the registrant would be the client who purchased the domain name from us, which you can also verify by doing a whois search)
-A scan copy of your business license or certificate of incorporation (if domain was registered for a company).
As soon as we receive these documents we will transfer them to the appropriate registrar for the domain name to be reactivated.
For any questions on the above issue, you can email to our support department or open a support ticket using your client details.
Posted in Domain Names | Comments Off on Crackdown on non-verified .cn domain names
August 22nd, 2010 shadmin
As we have added a new datacenter provider in Hong Kong, we are now able to lower our price for dedicated IP address in Hong Kong for shared hosting accounts. The new price is RMB980/year, which is almost RMB700 cheaper than before.
Dedicated IP addresses are recommended for companies who do not want to have their sites sharing the same IP with other unrelated websites, which can be found easily through some free online tools. On the other hand, they are required for clients running ecommerce sites and requiring to install a SSL certificate.
Finally, please note that Hong Kong IP addresses are available free of charge on our Enterprise Email Hosting plans.
Posted in Service Update | 1 Comment »
July 28th, 2010 shadmin
Since yesterday evening our hkta.sinohosting.net server as well as our Hong Kong VPS node with IP starting from 91.207 are experiencing some outages resulting on websites on that server being unavailable. From the preliminary information from our datacenter this would be due to a DDoS attack. We are working on this issue together with our Hong Kong datacenter in order to get these servers back online within today. We apologize for any inconvenience caused.
The Management
www.sinohosting.net
Posted in Service Update | 1 Comment »
July 27th, 2010 shadmin
In our constant search to provide the best value for our clients, we are proud to announce that as of today all our enterprise email hosting plans will now come with a free dedicated IP address.
With a dedicated IP address, risks of the IP being blacklisted, which affects from time to time accounts on shared servers, will be basically removed. This will also improve email delivery and the overall service level.
All dedicated IP addresses will have a reverse DNS in place as before.
If you currently have an enterprise email hosting plan, you can contact us to get your account setup with a free dedicated IP address as well.
Above offer is valid for accounts hosted on Hong Kong or USA servers only, we are unable to offer this service for email hosting plans hosted on our mainland China servers.
Posted in Email Hosting, Service Update | Comments Off on Free dedicated IP addresses with Enterprise email hosting plans
