Due to the strong demand for our Hong Kong shared hosting accounts, we have added this month two new Linux servers. These servers are also CPanel-based with the latest PHP, Mysql configurations. The specs are higher than our previous server, so existing clients who want their accounts moved to this new server can contact us for us to set them up.
Since today at noon one of our DNS servers is having some issues which will cause some sites not to be accessible. This issue will affect primarily clients with sites hosted in mainland China, or using ns3.sinohosting.net / ns4.sinohosting as DNS servers. We have contacted the datacenter where this DNS server is hosted at and are working to get them back online asap. Sorry for the inconvenience.
We have been informed by datacenter than the IP address 221.181.67.170 has been turned off due to one site on this server hosting illegal contents, resulting in all sites on that server becoming not available. As per the Chinese law in that regard, the server will be reopened only after investigation, which unfortunately won’t happen before October 8th when the holidays finish. We do apologize for the downtime for clients which sites are hosted on that server, however there is nothing much we can do other than wait for the datacenter. We do not have access to the files on the server to move clients sites to a new server/IP address.
For clients who have a backup of their site please contact us immediately by opening a support ticket through our homepage to have an account set up for you on another server.
Update: The IP address 58.215.65.53 is now affected by the same issue. Clients with sites on that IP address can contact us to obtain a new account on another server to which they can upload their site.
Due to the national days holidays here in China our office will be closed from October 1st to 8th. Phone support will be unavailable during that time. We will however continue to provide basic support through email and support tickets. New orders will be processed as usual, however for dedicated servers we won’t be able to get them up as local datacenters will not be operating during that period.
Due to popular demand, we will be launching a new offering of dedicated servers in Hong Kong datacenters very soon. As for China, those servers will be unmanaged but with competitive pricing and good value as compared to existing competition. Both Linux and Windows would be available as OS. The main advantage over current China servers would be that no ICP license filling would be required, while the access speed would be comparable to mainland servers when accessed from China. Keep posted for details.
We are pleased to announce that we will be moving to our new office in Shanghai in about ten days. The new office is located in Sichuan North Rd, a business district in the Northern part of the city. We will also be bringing in two additional technical support staff. Keep posted for more details.
Over the last 24h we are experiencing some issues with our billing system, existing clients are not able to log in to view their billing accounts, while we are unable to receive new orders. Our admins are working on it to get it back asap. Meanwhile, for renewals, please contact our billing department at billing@sinohosting.net for manual processing. For new orders as well, you can email support@sinohosting.net with your selected plan to receive an invoice by email.
Details will be updated in the billing system as soon as it is fully operational. We apologize for any inconvenience caused.
After weeks of testing, we have added a new server with CPanel for shared hosting customers in Shanghai. This new server is at China Netcom datacenter. We will be moving some of the clients from the previous two servers to the new one over the next few days. Concerned clients will have zero downtime during the transfer process.
We have just launched a Facebook group, if you are on Facebook please make sure to become a member:
We are happy to announce the official launch of our affiliate program, one of the first by any host in China. Affiliates can earn USD10 for each sale referred to our website, with the minimum payout being USD100. Payment is done by Paypal or wire transfer.
Domain name sales (without hosting) or sales for which payment was not received will not earn commissions.
If you are a site owner, after signing up you can download from your affiliate accounts banners with your affiliate tracking code, which you can place on your website. This affiliate program is opened to clients and non-clients.
You can check now affiliates.sinohosting.net for more details or to sign up!
