June 2nd, 2011 shadmin
Since early this afternoon, there is a router failure at the datacenter where our server tiger is hosted. As a result websites hosted on this server are unreachable although server is up. We are following up with datacenter so that this issue is solved as soon as possible. For clients looking to have their accounts migrated to a different server at a different Hong kong datacenter, please open a support ticket once the server is back online.
Sorry for the inconvenience caused as this happened during business hours and could not have been predicted.
The Management
www.sinohosting.net
Update#1
Unfortunately this issue is not yet solved and datacenter said it can take up to 2h more before the server is back online. As this downtime might exceed six hours, once your site is up please open a support ticket to obtain a downtime credit. Once again our apologies but this issue was beyond our control, we are maintaining close contact with the datacenter so that this issue is solved at the earliest.
Update#2
This issue has now been solved the server is back online. We thank you for your patience.
Posted in Service Update | Comments Off on Router failure at server tiger
June 1st, 2011 shadmin
After months of development, we are happy to announce the launch of our Plesk-based Windows shared hosting plans in Hong Kong. The new platform represents an upgrade of the previous system which was based on a Chinese control panel and had very limited features.
The new Plesk shared hosting server includes the following:
-Windows server 2008 operating system
-AMD 8 cores processor with 15K SAS storage
-Bilingual administration panel (English and Simplified Chinese)
-Local email functionality
-MSSQL 2005/Mysql databases with local database administration software
-ASP, ASP.net and PHP 5.2 support
-Spam Assassin, antiviruses, and Plesk application pack
Overall this would improve the overall reliability of our Hong Kong Windows offering.
We will be transferring existing clients on the old system to the new platform over the next month. Our support department will be contacting you shortly if you are currently on such plan. In case you want to expedite the transfer of your account, please open a support ticket or email to support @ sinohosting.net
Posted in Service Update, Web Hosting | Comments Off on Plesk Windows Hosting Plans available in Hong Kong
May 15th, 2011 shadmin
We have been informed by the datacenter where server tiger is hosted at that an unscheduled emergency network upgrade is ongoing at this time. As a result there will be access issues to servers in this IP range including server tiger. The upgrade is scheduled to be completed by 11:00AM. We apologize for the inconvenience caused but expect as a result to have a more stable network for that server.
The Management
www.sinohosting.net
Update#1:
After the network upgrade completion, upon server reboot the HDD came out in read-only mode. We have asked datacenter to check this issue and complete a fsck on this server. Please stand-by for further updates.
Update#2:
The issue was solved at 3:00AM today and sites hosted on the server appears to be loading properly; we are however still monitoring this server, and might start migrating accounts hosted on this server to new locations. If you are hosted on this server please make sure to generate a full backup just in case.
Posted in Service Update | Comments Off on Emergency network upgrade on server tiger
March 25th, 2011 shadmin
We are now accepting Alipay as payment gateway for our hosting services. To pay through Alipay, please select “Bank Transfer/Alipay” when placing the order and send the payment directly to our Alipay email account as per the invoice.
The Management
www.sinohosting.net
Posted in Service Update | Comments Off on Alipay now accepted at SinoHosting
March 18th, 2011 shadmin
Starting on March 21st we will be charging a service fee for new clients looking to host in China who will need to apply for an ICP license through us. This is due to the increased complexity, work and time now needed to apply for an ICP license.
The service fee is set to RMB800, payable at the beginning of the application. In case of unsuccessful application after 6 months, we can refund 50% or RMB400. The remaining RMB400 is non-refundable.
Clients who already have an ICP license will not be charged that fee and will therefore only pay the normal hosting and, when applicable, the domain registration fee.
Before placing the order or applying please make sure that you meet the requirements and can provide all documents as listed on our ICP web page.
Posted in Service Update | Comments Off on New service fee for ICP registration
March 15th, 2011 shadmin
Hello,
We are experiencing a HDD failure at our Hong Kong Windows server hkwin. Our technicians are working on retrieving the data in order to restore later the websites to a new system. If you have your own backup please open a support ticket immediately for faster restoration.
We expect the restoration and new system set up process to be completed by March 18th at 6:00PM
E-mail accounts are not affected as we use our main Linux servers for handling emails even for our Windows customers.
We apologize for any inconvenience caused but this could not be forecasted.
For any inquiry on this issue please open a support ticket through our website.
The Support Team
www.sinohosting.net
Posted in Service Update | Comments Off on Disk failure at hkwin server
March 2nd, 2011 shadmin
We have written a short guide to assist our clients looking to host in China and apply for an ICP license. Please check it at:
www.sinohosting.net/icp.php
The Management
SinoHosting.net
Posted in Web Hosting | Comments Off on ICP license application procedure
February 5th, 2011 shadmin
We are pround to announce the launch of our domain name platform domains.sinohosting.net ; from now on, all international domains will be registered through that new platform. This includes the following extensions: .com, .net, .org, .biz, .info, .in, .tv, .asia, .eu, .me
The new platform, named SinoHosting Domains, is more integrated to our biling system, and provides more control to clients over their domains. Clients can directly edit their domain ownership information, update nameservers or contact details without needing our assistance. The new platform also comes with a full DNS management system, which can be useful for clients hosting their website or email system elsewhere, or clients using Google Apps for emails while using our servers to hosting their website etc.
A major advantage of the new platform also is that it allows us to provide private registration completely free of charge.
We will be migrating previously registered domains to the new platform as they come to be renewed. For any questions about this new platform, please make sure to open a support ticket through our website.
The Management
SinoHosting.net
Posted in Domain Names | Comments Off on New domain name platform at sinohosting.net
January 25th, 2011 shadmin
We are happy to announce the following update to our domain name prices:
1) .hk and .com.hk: now reduced to RMB250/year
2) .asia and .eu: now reduced to RMB150/year
3) .tv: now reduced to RMB250/year
4) .mobi: increased to RMB150/year (due to changes of prices at registrar)
Other domains are still available at the old prices. Click here for the full pricelist.
We will be launching in the next few days a new domain name portal which will enable our customers to manage their domains directly, set up nameservers, manage nameservers, edit contact information etc. without the need for our technicians to assist. Additional extensions (including .co, .cn.com, .in, .cc etc.) will also be available. Check back later for details.
The Management
www.sinohosting.net
Posted in Domain Names | Comments Off on Domain name pricing update
January 10th, 2011 shadmin
We are pleased to announce that we have upgraded our billing system
to the latest version available from the developper (WHMCS). From now
on, new orders and renewals will be available in USD (previously the
Chinese Yuan or RMB was the only currency available).
As a result, invoices settlement, order payments or account
funding/credit can be done automatically through our billing system
with Paypal without the need of a manual conversion as previously
required.
Some minor tweaks are still being done on the billing system,
including the integration with our main site design, however all
functions are already fully avalable.
Posted in Company News | Comments Off on Upgrade to our billing system
